Felix Kanamugire
Nashville,TN
Summary
Experienced ICT professional with over 12 years of expertise in systems administration, web development, and network management. Proven ability to design, implement, and maintain IT infrastructure, manage enterprise-level systems, and lead digital transformation projects. Strong background in technical troubleshooting, IT policy development, and user support. Adept at working in multicultural environments and delivering reliable, secure, and scalable solutions.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Sr. Server Support Technician
Quanta Manufacturing Nashville
Nashville
01.2026 - Current
- Troubleshoot, diagnose, and repair server hardware and software issues.
- Install, configure, and deploy enterprise and AI server systems.
- Replace defective components such as CPUs, memory, storage drives, GPUs, and network cards.
- Perform system testing, validation, and quality assurance checks.
- Apply firmware, driver, and software updates to maintain system reliability.
- Monitor server performance and implement corrective actions when needed.
- Support data center operations, including server racking, cabling, and setup.
- Maintain accurate documentation of repairs, configurations, and maintenance activities.
- Collaborate with engineering, IT, and production teams to resolve technical issues.
- Ensure servers meet quality standards, customer requirements, and production deadlines.
- Employed by eTeam (https://www.eteaminc.com, email: achattri@eteaminc.com)
- Successfully diagnosed and resolved complex server hardware issues, reducing system downtime and improving operational efficiency.
- Consistently met or exceeded repair, testing, and production targets while maintaining high quality standards.
- Performed server deployments, upgrades, and configurations with a high first-pass success rate.
- Improved troubleshooting processes by identifying recurring issues and implementing corrective actions.
- Supported large-scale server builds and validation projects for enterprise and AI computing environments.
- Maintained accurate technical documentation, resulting in improved repair tracking and knowledge sharing.
- Collaborated with engineering and production teams to resolve critical technical issues and enhance product reliability.
- Achieved high customer satisfaction through timely issue resolution and quality workmanship.
- Contributed to process improvements that increased productivity and reduced repair turnaround time.
- Demonstrated expertise in server hardware, firmware updates, diagnostics, and system validation across multiple server platforms.
ICT Officer
Rwanda National Commission for UNESCO
Kigali
10.2013 - 10.2025
- Designed and implemented ICT policies aligning with national and UNESCO standards.
- Managed and maintained institutional websites and online communication platforms.
- Led network infrastructure design and administration (TCP/IP, DHCP, DNS, Ethernet).
- Provided hardware and software maintenance, troubleshooting, and end-user support.
- Oversaw data backup, system security, and disaster recovery operations.
- Coordinated IT project budgets and supervised junior IT staff.
- Liaised with external vendors and partners to ensure smooth technical operations.
- CNRU (https://www.unesco.rw, email: comnatrwanda@unesco.rw)
- Successfully modernized the Commission's digital systems and improved uptime reliability.
- Implemented secure data backup and recovery procedures reducing data-loss incidents by 90%.
IT Support Technician
MSV Technologies
Kigali
02.2012 - 07.2013
- Installed, configured, and maintained client IT systems and servers.
- Drafted documentation and user manuals for systems and procedures.
- Provided technical consulting on IT equipment purchasing and system upgrades.
- Managed Active Directory environments and monitored network performance.
- Ensured robust cybersecurity through antivirus protection and system updates.
- (http://www.msvtechnologies.com)
- Streamlined client IT support response time by 25%.
- Improved system reliability through structured preventive maintenance.
Education
Master of Engineering - Software Engineering
Nankai University
01.2019
Bachelor of Science - Information Systems and Management
University of Lay Adventists of Kigali (INILAK)
01.2012
Skills
- PHP
- SQL
- HTML
- CSS
- JavaScript
- Windows
- Linux (Ubuntu)
- MySQL
- Hardware troubleshooting
- System deployment
- Security management
- Backup management
- Web design
- Policy development
- Problem solving
- Analytical thinking
- Team collaboration
- Leadership
- IT infrastructure development
- Project management
- Training
Languages
English (upper-intermediate)
French (fluent)
Kinyarwanda (native)
Swahili (basic)
References
Available upon request
Timeline
Sr. Server Support Technician
Quanta Manufacturing Nashville
01.2026 - Current
ICT Officer
Rwanda National Commission for UNESCO
10.2013 - 10.2025
IT Support Technician
MSV Technologies
02.2012 - 07.2013
Master of Engineering - Software Engineering
Nankai University
Bachelor of Science - Information Systems and Management
University of Lay Adventists of Kigali (INILAK)