Felix Ofori

• Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
• Accelerate IT performance through oversight of hardware, systems, and networks for a non-profit organization serving New York residents.
• Enhance administrative work by providing design, implementation, troubleshooting, and maintenance expertise; steers access and security with OS installation and local user administration.
• Managed the design, installation, and management of organization-wide local area network, vast area network, network segment, and internet system.
• Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.
• Implement effective security measures to protect data, software, and hardware.

Key Achievements:

• Achieves efficiency goals with technical and project management skills; efforts have resulted in a 15% reduction in network congestion; provides recommendations for rolling out new systems and hardware.
• Showcases industry knowledge and experience by reinforcing efforts targeting information security, stability, and capacity maximization; sets ACL, static routes, and SNMP configuration to resolve issues.
• Engineers client projects through application of upgrading, testing, and troubleshooting of LAN/WAN technologies; utilizes proficiency with PCs/laptops, software, hardware, routers, switches, and cabling.
• Enhances the use of Cisco routers and switches through the implementation of usernames and passwords; manages the lifecycle of tickets from opening to resolution for circuit problem projects.
• Monitored and secured companies websites and infrastructure with 0 successful attacks.
• Implemented the best cost-effective ways to minimize security risk. Helped slash risks by an average of 30%.
• Lowered malware threats by 40% with use of ad blockers, switching users to Google Chrome, and implementing automatic updates.

• Built effective training systems through the development of modules for ambulatory and inpatient orders.
• Introduced change in review time of patient charts resulting in 10% reduction, enhancing doctor and nurse workflows.
• Worked within timeline and resource constraints provided by the Project Manager.
• Worked collaboratively with Systems Analyst to develop designs, mockups, and prototypes.
• Provided ongoing communication with users, managers, corporate directors, and vendors to assure support and current initiatives.
• Identified opportunity for process/system improvements by adopting new Epic functionality.
• Worked with application end users to identify and correct issues in a timely and professional manner.

Key Achievements:

• Evaluated client’s existing application to pinpoint necessary improvements in overall patient care.
• Collaborated with builders to define technical improvement to achieve better communication during healthcare operations, targeted stakeholder requirements, steering implementation team efforts.
• Spearheaded training of providers, nurses, and other mid-level staff on Epic Ambulatory Module.
• Maximized Epic’s TDR tool and developed scripts to fully capture workflow and equipment needs.