Felix Peter
CUMMING,GA
Summary
Certified IT Professional with over 5 years of experience in Business Analysis, Scrum Master, and Agile Methodologies. Proven ability to facilitate iterative software enhancements throughout project life cycles. Strong background in Business Analysis, product management, and User Acceptance Testing (UAT). Adept in managing diverse technology projects, specializing in customer relationship management, excellent organization, time management, and effective communication skills.
Overview
6
6
years of professional experience
Work History
Business Analyst Consultant
Sevita Health
07.2023 - 02.2024
- Conducted requirement workshops, created process flows, and elicited requirements for various applications.
- Managed project plans, documentation, and facilitated effective communication across teams.
- Conducted training sessions, maintained positive relationships with stakeholders, and ensured project success.
- Conducted training sessions, served as a Subject Matter Expert (SME), and played a key role in system improvements.
- Utilized tools such as DataDog, JIRA, Confluence, Salesforce, AWS Redshift, and Postgres.
Business Analyst
Hard Rock Café
09.2022 - 04.2023
- Worked directly with clients to understand business needs.
- Improved training and operational procedures for increased efficiency.
- Oversaw implementation projects from beginning to completion.
- Assisted the Scrum Master in backlog refinement, acted as Scrum Master when needed.
- Managed project handovers and provided consultative support for systems within the product family.
Business Analyst/Scrum Master
CaptureRx
03.2020 - 09.2022
- Organized and facilitated daily stand-up and weekly review Scrum Team meetings.
- Sprint planning based on road map for iterative releases.
- Worked with Product Owners and stakeholders for business requirement gathering.
- Collaborated directly with clients to comprehend individual business needs, ensuring a thorough understanding of their requirements.
- Played a key role in guiding clients on leveraging our software and products effectively.
Business Analyst
USAA
06.2019 - 03.2020
- Provided IT support for a 3rd party call center, involving incident monitoring, escalation, and resolution.
- Utilized Service Now, VDI Dashboards, and other tools for continuous monitoring of tickets.
- Acted as a liaison between customers and Tier 3 teams, ensuring effective communication and issue resolution.
Junior Business Analyst
Community First Health Plans
03.2018 - 05.2019
- Conducted analysis, developed use case diagrams, and performed various testing activities.
- Developed project retrospectives, tracked and managed product backlog, and facilitated process improvements.
- Involved in data mapping, creating reports, and maintaining quality development processes.Contributed to project management duties, including document maintenance and data handling.
- Applied Business Analysis principles, prepared detailed requirements, and worked with SMEs from various departments.
- Extensive use of Microsoft Excel for data extraction and manipulation, creating reports and pivot tables.
Education
BBA -
University of Madras
Chennai08.2021
MBA - Projects
University of Phoenix
Tempe, AZ03.2014
Skills
Business Analysis
SQL and Databases
Documentation Management
Campaign Performance Tracking
Industry Trend Analysis
Business Process Mapping
Staff Management
Project Management
Business Requirements
Requirements Gathering
Business Tracking
Workflow Analysis
Business process improvement
Languages
English
Full Professional
French
Full Professional
Timeline
Business Analyst Consultant
Sevita Health
07.2023 - 02.2024
Business Analyst
Hard Rock Café
09.2022 - 04.2023
Business Analyst/Scrum Master
CaptureRx
03.2020 - 09.2022
Business Analyst
USAA
06.2019 - 03.2020
Junior Business Analyst
Community First Health Plans
03.2018 - 05.2019
BBA -
University of Madras
MBA - Projects
University of Phoenix
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