Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Felix Ramirez

Clinton,PA

Summary

Dedicated Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
Imperial, PA
04.2023 - Current
  • Verified items correctly matched to sales check for packing and shipment.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Collaborated with team members to ensure efficient workflow throughout the shift.

Shift Leader

McDonald's Restaurant
Chicago, Illinois
03.2022 - 03.2023
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Project Leader

ARC Remodeling
Houston, TX
03.2017 - 03.2022
  • Maintained accurate records of all project documents such as requirements, design specifications, test results.
  • Analyzed customer feedback to identify areas of improvement in products or services.
  • Coordinated closely with vendors and suppliers to obtain materials needed for successful completion of projects.
  • Provided team members with motivation and coaching.

Floral Designer

The Secret Floral Garden
Houston, TX
08.2014 - 03.2017
  • Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Associate of Arts - Architectural Engineering

Universidad Jose Matias Delgado
San Salvador, El Salvador
11.2012

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT

Associate of Science - Computer Science

City Colleges of Chicago-Harry S Truman College
Chicago, IL

Skills

  • Customer Service Management
  • Strong Verbal and Written Communication
  • Flexible Schedule
  • Team Collaboration and Leadership
  • Policy and Procedure Enforcement
  • Problem-Solving
  • Training Assistance
  • Conflict Resolution
  • Team Leadership

Certification

  • Google IT Support Specialist
  • NSLS Foundation of Leadership training program

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Fulfillment Associate

Amazon
04.2023 - Current

Shift Leader

McDonald's Restaurant
03.2022 - 03.2023

Project Leader

ARC Remodeling
03.2017 - 03.2022

Floral Designer

The Secret Floral Garden
08.2014 - 03.2017

Associate of Arts - Architectural Engineering

Universidad Jose Matias Delgado

Bachelor of Science - Human Resources Management

Western Governors University

Associate of Science - Computer Science

City Colleges of Chicago-Harry S Truman College

Similar Profiles

CREATE PROFILE
Felix Ramirez