Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELIX R. DONES-ACEVEDO

Bronx,NY

Summary

Experienced with maintaining entry point security and providing excellent customer service. Utilizes communication skills to address guest needs and ensure positive experience. Track record of problem-solving and maintaining secure, welcoming environment.

Overview

16
16
years of professional experience

Work History

Doorman/Porter

MPI MGMT LLC
10.2022 - 06.2025
  • Monitored building entrances, ensuring safety and security for residents and visitors.
  • Assisted residents with inquiries, providing exceptional customer service and support.
  • Managed package deliveries and distribution, maintaining organized records for tracking purposes.
  • Coordinated with maintenance staff to report issues, facilitating prompt repairs and upkeep.
  • Managed building access and security protocols for residents and guests.
  • Implemented efficient check-in processes, improving overall resident experience.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.

Porter/Maintenance Worker

HFZ Capital group
07.2016 - 12.2018
  • Ensured proper cleaning and storage of equipment
  • Organization and interpersonal skills Bilingual-fluent in English and Spanish
  • Exceptional knowledge of the safe use of chemicals and other cleaners
  • Able to tolerate noise & bright lights Experience operation cleaning machinery

Maintenance Associate

NYC Ninja
12.2012 - 05.2016
  • Perform wide range of heavy labor, including ditch digging, paving, hauling, and assisted skilled workers Provide slick floor services, such as stripping, waxing, spray buffing, sweeping, and mopping, to include proper edging on all floor surfaces
  • Handled routine repairs to building such as installing or repairing electrical wiring, plumbing, drywall and painting.
  • Keeps workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Porter

NYC Department of Parks and Recreation
04.2009 - 11.2012
  • Increased recreational program offerings for community members of all ages.
  • Thoroughly scrubbed and cleaned bathrooms, removed graffiti with chemical and organic solvents.
  • Performs floor care such as waxing, stripping, buffing and other contractual duties according to regulations Maintained park keeping it safe and clean.
  • Use slow speed carpet bonneting machine on all carpeted floor, in a safe and efficient manner, cleans all carpet, used carpet extractor on all carpets as scheduled
  • Used both high speed and low speed buffers and burnishing equipment on slick floors, applied proper chemical for stripping, waxing, and buffing of slick floors, using chemical safety
  • Took safety precautions to maintain a safe work area.

Education

General Equivalency Diploma -

NYS Department of Education

Skills

  • Microsoft word, Excel, PowerPoint
  • Excellent verbal and written communication skills
  • Profound understanding of advanced cleaning equipment and its operations
  • Excellent floor waxer, and carpet cleaner
  • Proficient in waxing, stripping, & buffing
  • Skilled in plumbing, & well trained with tools

Timeline

Doorman/Porter

MPI MGMT LLC
10.2022 - 06.2025

Porter/Maintenance Worker

HFZ Capital group
07.2016 - 12.2018

Maintenance Associate

NYC Ninja
12.2012 - 05.2016

Porter

NYC Department of Parks and Recreation
04.2009 - 11.2012

General Equivalency Diploma -

NYS Department of Education

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