Summary
Overview
Work History
Education
Skills
Timeline
Generic

FELIX RODRIGUEZ

Troy,Michigan

Summary

Dynamic Sales Team Leader at AssuredPartners with a proven track record in team management and business development. Recognized for expanding customer bases and enhancing sales performance through effective coaching and strategic planning. Skilled in relationship selling and motivated by achieving ambitious goals, consistently driving team success and customer satisfaction.

Sales leadership professional with strong track record in driving team performance and achieving sales targets. Skilled in strategic planning, coaching, and conflict resolution. Known for effective collaboration, adaptability, and delivering consistent results in dynamic environments. Proven ability to inspire and motivate teams to exceed expectations.

Overview

19
19
years of professional experience

Work History

Sales Team Leader

AssuredPartners
02.2023 - Current
  • Built strong team by recruiting and developing top sales talent.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Boosted sales performance by implementing effective team training and coaching strategies.
  • Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.

Logistics Broker/Coordinator

Total Quality Logistics Inc.
02.2022 - 02.2023
  • Dispatched information to service providers to schedule freight movement.
  • Spearheaded efforts to increase revenue by targeting untapped market segments within the logistics sector.
  • Promoted a culture of continuous improvement within the organization, encouraging employees to seek out ways to enhance operational effectiveness.
  • Implemented an effective freight audit system to ensure accurate billing and prevent overcharges.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Insurance Specialist

Arcadia Insurance Group
02.2021 - 02.2023
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within their budget.
  • Analyzed customer needs and provided best options, upselling products and service.


Office Manager

Allstate
02.2018 - 02.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Pharmaceutical Sales Representative

H and H Wholesale
08.2016 - 02.2018
  • Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
  • Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
  • Expanded market share by identifying potential clients and successfully converting them to long-term customers.
  • Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.

Route Sales Representative

Frito-Lay
03.2006 - 08.2016
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.

Education

Certificate in Film Production -

Motion Pictures Institute
Troy

Associate in Business Management -

Macomb Community College
Warren, MI

Skills

    Team Management

    Sales Coaching

    Lead Generation

    Account Management

    Customer Retention

    Problem-Solving

    Customer Satisfaction

    Sales Training

Timeline

Sales Team Leader

AssuredPartners
02.2023 - Current

Logistics Broker/Coordinator

Total Quality Logistics Inc.
02.2022 - 02.2023

Insurance Specialist

Arcadia Insurance Group
02.2021 - 02.2023

Office Manager

Allstate
02.2018 - 02.2021

Pharmaceutical Sales Representative

H and H Wholesale
08.2016 - 02.2018

Route Sales Representative

Frito-Lay
03.2006 - 08.2016

Certificate in Film Production -

Motion Pictures Institute

Associate in Business Management -

Macomb Community College

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FELIX RODRIGUEZ