FELIX TOE NARON
Far Rockaway,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Executive Protection Agent
Nexgen security
Harlem, New York
07.2024 - Current
- Facilitated communication between clients, support staff, and law enforcement personnel when required.
- Utilized advanced surveillance techniques to detect potentially hostile persons or situations.
- Ensured compliance with applicable laws and regulations regarding executive protection services.
- Developed and implemented emergency response plans in the event of a security breach.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Organized emergency response drills to ensure readiness in case of a real emergency situation.
- Developed and implemented security policies, procedures, and standards to ensure compliance with applicable laws and regulations.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Fireguard security
Arrow Security
Manhattan, New York
06.2023 - Current
- Resolved problems with fire safety codes, building exit plans and other areas by working closely with owners and occupants
- Minimized safety hazards with thorough inspections and diligent follow-up on identified violations
- Responded to alarms involving fire, medical aid, gas leaks, hazardous substances and rescue work to foster public safety, health and well-being
- Improved worker knowledge with right-to-know programs covering hazardous substances found in each workplace
- Determined cause of accidents and methods to prevent reoccurrence with thorough investigations
- Provided medical assistance at accident scenes or emergencies as needed
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Reviewed incident reports, providing detailed analysis and follow-up actions
- Checked property for violations for security policies and regulations, using CCTV, and personal patrols to verify conditions
- Trained new security personnel on safety protocols, emergency response, and surveillance techniques
Public Safety Officer
Rochdale security
Jamaica, New York
08.2023 - 12.2023
- Responded to emergencies and safeguarded people and property to maintain public order and safety
- Responded to dispatch requests for police presence, including accidents, emergency response and complaints of illegal activity
- Handled physically aggressive behaviors with mix of de-escalation techniques, defensive strategies, and physical restraints
- Responded to emergency calls, including medical emergencies, fires, and criminal incidents
- Identified need for advanced law enforcement response by surveilling suspicious individuals and situations
- Oversaw accident sites, investigating causes, assisting victims and maintaining safe traffic flow
- Managed routine and emergency security activities with same knowledgeable, levelheaded approach focused on restoring order and preventing harm
- Monitored and investigated potential illegal activity and safety hazards throughout patrol areas
Traffic Management Coordinator
Allied Universal Security Services
Manhattan, New York
12.2022 - 07.2023
- Set up traffic control equipment such as cones, barricades, signs, and flagging devices in designated areas
- Interacted with public to answer traffic-related questions, respond to complaints or requests, or discuss traffic control ordinances
- Assisted with road closures and lane shifts according to project specifications and city regulations
- Collaborated with law enforcement personnel during emergency situations or incidents requiring additional support
- Operated two-way radios for effective communication with team members and supervisors
- Documented traffic data to evaluate volume, type and movement of vehicular and pedestrian traffic
Sales and Marketing Manager
The Setai Spa
Manhattan, New York
05.2019 - 09.2021
- Developed and implemented annual marketing plan, including targeted campaigns, on-site promotional events and resource requirements
- Managed social media accounts to engage with target audience and build community
- Capitalized on emerging trends to sell new goods and services
- Boosted interest in company offerings through promotional events and initiatives
- Fostered partnerships with social media influencers to facilitate product promotion
- Created and implemented social media campaigns to engage customers
- Developed social media content to promote current offerings engage with target audience and increase brand awareness
- Executed email marketing campaigns that targeted key demographics
- Fostered relationships with key clients to ensure customer satisfaction and repeat business
Spa Manager
Xpres Spa
Jamaica, New York
03.2017 - 06.2019
- Conducted regular performance reviews for all staff members, providing feedback and guidance for improvement
- Maintained accurate financial records by personally counting cash, reconciling records and making daily deposits
- Remained up-to-date on industry trends and advancements in spa treatments, incorporating innovative techniques into spa menu as appropriate
- Managed day-to-day operations of spa, ensuring smooth functioning and high customer satisfaction
- Evaluated competitor pricing structures to ensure that spa remained competitive within market
- Expanded client membership, increased spa traffic, and optimized profitability by devising new business strategies
- Cultivated strong relationships with vendors and suppliers to negotiate favorable pricing terms on products used within facility
- Analyzed sales data to identify areas for growth or improvement in both product offerings and service delivery methods
- Developed and implemented marketing strategies to promote spa services and increase clientele
- Oversaw financial processes, including budgeting, forecasting, and revenue management
- Oversaw spa inventory with associated ordering, restocking and accounting
Education
Associates - business management and administration
Borough manhattan community college
Manhattan06.2025
High school diploma -
Law Enforcement and public safety
Jamaica06.2012
Skills
- Administrative Support
- Transportation Expertise
- Technology Proficiency
- Confidentiality and discretion
- Event Planning
- Customer service
- Crisis Management
- Presentation Skills
- Social media management
- Research and Analytical
- Executive Assistant
- Personal Driver
Timeline
Executive Protection Agent
Nexgen security
07.2024 - Current
Public Safety Officer
Rochdale security
08.2023 - 12.2023
Fireguard security
Arrow Security
06.2023 - Current
Traffic Management Coordinator
Allied Universal Security Services
12.2022 - 07.2023
Sales and Marketing Manager
The Setai Spa
05.2019 - 09.2021
Spa Manager
Xpres Spa
03.2017 - 06.2019
Associates - business management and administration
Borough manhattan community college
High school diploma -
Law Enforcement and public safety