FELIX TORRES
Oakland,CA
Summary
Results-driven Corporate Sales Account Executive promoting dynamic customer service, issue resolution and relationship building skills. Bilingual and effective at prioritizing tasks in an effort to build a strong customer pipeline. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales goals. Ready to take on new challenges as an Enterprise Sales Account Executive within Latam division.
Overview
15
15
years of professional experience
Work History
CSAE For Latam
New Relic Inc.
San Francisco, CA
04.2018 - Current
- Developed new business by networking with prospects and valuable customers at AWS events.
- Sold solutions and services to stakeholders across multiple levels of organization.
- Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Generated new contacts through networking and cold calling.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Visited customer locations to determine needs, set up contracts and provide training.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Outbound SDR
New Relic Inc.
San Francisco, CA
10.2017 - 03.2018
- Boosted brand awareness, implemented promotional campaigns.
- Used consultative sales approach to understand and meet customer needs.
- Exceeded sales goals by 250% in Q3 and Q4.
- Worked alongside Enterprise AEs to boost sales by enhancing messaging and qualification of prospects.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Quoted prices, guided customer on how to self serve, and included training information during qualification calls.
InBound SDR
New Relic Inc.
San Francisco, CA
04.2017 - 09.2017
- Exceeded productivity targets and sales goals by 200% over 6 months.
- Used product knowledge, sales abilities and customer relations skills to drive meeting with AEs.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service.
- Assisted customers with signing up for trials, and upcoming New Relic events.
- Team leader and Sales MVP in Q2.
Regional Sales Manager
Enterprise Rent-A-Car
San Leandro, CA
09.2013 - 12.2016
- Supervised Sales team of 20 sales associates.
- Exceeded regional annual sales target by 50%.
- Increased regional market share by 80% within 4 months.
- Developed quarterly and annual sales department budgets.
- Developed a comprehensive training program for new sales associates.
- Reviewed operational records and reports to project sales and determine profitability.
- Increased revenues by 75% within the first year as Sales Manager.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers and the community to establish long-term business growth.
Business Development Manager
Enterprise Rent-A-Car
San Leandro, CA
09.2010 - 09.2013
- Formulated custom business plans for incoming account managers.
- Created alternative business plans to improve customer relationships.
- Achieved triple digit year-over-year growth in territory business base accounts.
- Created new revenue streams by cultivating successful partnerships with credit unions worth more than $10M revenue in 2 years.
- Led sales forecasting, market trend evaluation and segment strategies.
- Developed comparison tables of products and services by researching product pricing, ratings and performance.
- Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Evaluated market trends and recommended marketing budget allocations to top management.
Account Executive
Enterprise Rent-A-Car
Novato, CA
09.2007 - 09.2010
- Prepared sales contracts.
- Visited clients on-site to give benefit-oriented sales presentations.
- Trained and mentored 6 new sales representatives.
- Built client relationships as the liaison between the customer service and sales teams.
- Consulted with clients after sales and contract signing to resolve problems and provide ongoing support.
- Consistently exceeded monthly sales quotas by more than 50% by pursuing leads and expanding the prospect list.
- Top 5% of sales representatives out of 5000 reps nationwide.
Education
Bachelor of Arts - Business Administration, Marketing & Finance
Holy Names University
Oakland, CA2005
Skills
- Fluent in Spanish
- Contracts and Report Writing
- Product and Business Operations Understanding
- Strategic Initiatives and Outreach
- Account Management with Excellent Revenue Retention
- Extensive Personal Network
- Business Growth and Upsell Opportunities
- Analytical Problem Solver
- Negotiation and Persuasion
- Strong Presentation Skills
- Excellent Oral and Written Communication
Timeline
CSAE For Latam
New Relic Inc.
04.2018 - Current
Outbound SDR
New Relic Inc.
10.2017 - 03.2018
InBound SDR
New Relic Inc.
04.2017 - 09.2017
Regional Sales Manager
Enterprise Rent-A-Car
09.2013 - 12.2016
Business Development Manager
Enterprise Rent-A-Car
09.2010 - 09.2013
Account Executive
Enterprise Rent-A-Car
09.2007 - 09.2010
Bachelor of Arts - Business Administration, Marketing & Finance
Holy Names University