MARTHA TANAKA
Atascadero,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in a number of softwares and platform’s with in-depth understanding of training requirements for different departments and levels.
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
7
7
years of professional experience
Work History
Training Manager (NA/LATAM) (Interim Global Training Manager 10/2020-10/2021)
GOOGLE STREETVIEW
MT VIEW, CA
10.2020 - Current
- Developed training materials, analyzed educational solutions, identified gaps, created training outlines, evaluated training methods, trained and verified protocols and processes, ensured strategic alignment, evaluated performance, identified training needs, developed and delivered training solutions, optimized training processes, selected and managed resources, managed technologies and technical personnel, assisted in the creation and implementation of COVID processes and procedures, trained and implemented safety and disaster protocols, managed training locations, oversaw administrative duties, managed tools access and knowledge base requests, escalated policy breaches, reviewed and audited help center articles, communicated with upper management, created training material for new processes or projects.
Project Operations Lead
GOOGLE STREETVIEW
MT VIEW, CA
11.2018 - 10.2020
- Created mapping polygons, oversaw compliance requirements, managed inventory/operations control, performed QC imagery and runs, handled incidents and accidents, processed equipment maintenance requests, managed shipping of dangerous goods, provided technical troubleshooting, led teams, worked independently, demonstrated understanding of web protocols, oversaw security-sensitive projects, managed operators, created and assisted in the creation of formal formats, conducted inventory/operations control, inspected equipment and processes, conducted tests and collected data, assisted in product development and production, programmed and set up phone equipment, prepared and conducted trainings, utilized computer-aided equipment instructions, operated and maintained equipment, monitored traffic conditions, designed, developed, and tested training modules.
Site Planner
UPS FREIGHT
SAN JOSE, CA
09.2017 - 11.2018
- Ensured productivity, managed operational floor, provided support in transport planning, minimized downtime, planned shipments, ensured safety regulations, designed transport routes, coordinated planning activities, worked with regional UPS Freight terminals, rerouted and prioritized shipments, reviewed pending shipments, handled customer and carrier issues, worked with recruiting and training departments, implemented OSHA policies and procedures, developed budgets, participated in developing policies and procedures, managed onsite terminal staff, hired and trained workers, determined salary brackets, reviewed and confirmed drivers, handled employee relations, attended and presided over meetings, maintained employee records, managed and directed overall operations, set goals for each department, measured departmental success, managed support staff, delegated responsibility, generated and presented reports, participated in seminars and conferences, motivated and encouraged employees, participated in lead generation and business development, ensured customer satisfaction, solicited customer feedback, managed inventory, promoted company's mission and values, set district and regional goals, worked with OSHA representatives.
Education
WALDORF UNIVERSITY
Skills
- Course Planning
- Certified in Project Management
- Exceptional communicator
- Business Administration
- Performance Metrics
- Workforce Planning
- Course Development
- Learning Management Systems
- Resource Management
- Training delivery
- Project Management
- Product Development
- Stakeholder Management
- HRIS technologies
- Fluent in English/Spanish
- Data Management
- Recordkeeping
- Quality Assurance
- Attention to Detail
- Remote Office Availability
- Conflict Resolution
- Relationship Building
- Multitasking
- MS Office
- Task Prioritization
- Planning
- Networking
- Customer Service
- Critical Thinking
- Agile certified
- Dangerous Goods certified
- Supervision and leadership
- Problem-Solving
- Collaboration
- Computer Skills
- Written Communication
- Interpersonal Communication
- Self-Directed
- Team building
- PPE use
- Training & Development
- Active Listening
- Microsoft Word
- Project Planning
- Analytical and Critical Thinking
- Decision-Making
- Excellent Communication
- Research
- Cybersecurity policy development
- Project milestone monitoring
- Long-Term Project Planning
- Knowledge of production processes
- Technology Recommendations
- Closing duties
- Protective Equipment
- Desktops, Laptops, and Mobile Devices
- Efficient routing
- Google Drive
- Organizational Skills
- Microsoft Office
- Troubleshooting
- Team Management
- Problem Resolution
Technical Summary
Microsoft Windows, Mac OS, Google Chrome, ChromeBook, Linux, Microsoft Office Suite (Word, Excel, PowerPoint, Teams), Google Suite (Drive, Sheets, Slides, Docs), Google Cloud, Asana, Jira, Trello, Tableau, SVOP, Cb Hunter, Runs, SmartTrack, Geo Earth, Salesforce, Google Sites, Mylinks, Guts, Google QC, Nostradamus, Geo Mapping, Google AR, Leadership, Teamwork, Communication, System Administration, Network Configuration, Software Installation, Security, Tech Support, Route Planning/Floor Plans (PDP Team), Troubleshooting/Repair, Heat maps, Pipeline Venue, HR Onboarding/Offboarding Process (GSC2), Employee Time Tracking, IDC Reports, Natural disaster training, Payroll Approval, Expense Tracking, QC Imagery, Java Data Structures, Virtualized Networks, Data Cleaning, Detail Oriented, Critical Thinking, Quality Assurance, Security breach training, Telematics, Google Line Performance Metrics, Strategic Planning, PII training, Production Planner, Operational Training, HR process, Data leak protocol, Timecard approval, Expense approval, First Aid and Safety, Inventory Control, Hazardous Material, Administration, OSHA, Logistical Coordinator, Interview Experience, Lithium Battery & Dangerous goods, CPU, Critical thinking, Phone coding, Ingest Data, Polygon Knowledge
Professional Development
- Agile Certification, 2024
- Certified Dangerous Goods Professional (CDGP), International Civil Aviation Organization, 2023
Timeline
Training Manager (NA/LATAM) (Interim Global Training Manager 10/2020-10/2021)
GOOGLE STREETVIEW
10.2020 - Current
Project Operations Lead
GOOGLE STREETVIEW
11.2018 - 10.2020
Site Planner
UPS FREIGHT
09.2017 - 11.2018
WALDORF UNIVERSITY