Felix Triana Martinez
Winter Garden,FL
Summary
Strategically positioned Associate in Biomedical Sciences with a well-deserved GPA of 3.59, equipped with comprehensive pre-requirements for the Valencia College Dental Assisting Program. Eager to contribute a nuanced understanding of Anatomy and Physiology, Medical Terminology, Biology, Chemistry, English Composition 1, Microbiology, and some dental hygiene coursework. Aspiring dental assistant with a fervent interest in acquiring handson experience both preceding and during the program, aiming to fuse academic excellence with practical proficiency in the field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Enumerator
U.S. Census Bureau
07.2020 - 12.2020
- Assigned specific geographic areas and responsible for contacting residents within area,
- Visited households in person or contacted residents by phone to conduct interviews,
- Collected various demographic information, including number of people living in households, their ages, ethnicities, and other relevant details,
- Used electronic devices provided by Census Bureau to record and submit data securely,
- Explained purpose and importance of census to residents and address any questions or concerns people had.
Customer Service Representative
Publix supermarkets
10.2014 - 06.2020
- Assisted customers with various inquiries, including product location, availability, and pricing
- Provided guidance on store policies, promotions, and services
- Often worked at checkout area, helping with bagging groceries, processing transactions, and ensuring smooth and efficient checkout process
- When customers encountered issues or had concerns, I worked to address and resolve problems promptly
- This involved coordinating with other departments or management
- Had good understanding of products and services offered in store
- Answered questions about different products, their features, and their uses
- Effectively communicated, communicating clearly and professionally with customers, colleagues, and management
- Informed customers about store policies, including return and exchange procedures, and helped enforce these policies when necessary
- Provided assistance to customers with special needs, ensuring that customers were comfortable and accessible shopping experience
- Assisted in maintaining cleanliness and organization of store, including checkout area and customer service counter
- Informed customers about loyalty programs, promotions, and discounts to encourage customer participation and enhance their shopping experience
- Worked collaboratively with other store departments and team members to ensure cohesive and efficient operation
Education
Associate of Arts - Biomedical Sciences
Valencia Community College
Orlando, FL12.2019
Skills
- Bilingual in Spanish (fluent)
- DEXIS Imaging Suite Software
- Time management
- Communication skills
- Customer service
- CPR and Basic Life Support (BLS) Certification as of 7/2022
- Information Protection
- Route Planning
Languages
English
Spanish
Certification
CPR and Basic Life Support (BLS) Certification as of 7/2022
Additional Information
As a dedicated professional, I am known for my unwavering work ethic, demonstrated through a track record of consistently exceeding expectations. My commitment to excellence is complemented by a genuine eagerness to learn and adapt quickly. I thrive in dynamic environments where I can leverage my dedication and enthusiasm to contribute positively and embrace new challenges with enthusiasm.
Relevant Coursework:
- Anatomy and Physiology
- Medical Terminology
- Biology
- Chemistry
- English Composition 1
- Microbiology
- Dental Anatomy
- Dental Radiology
- Dental Radiology Lab
- Introduction to Dental Hygiene
Timeline
Enumerator
U.S. Census Bureau
07.2020 - 12.2020
Customer Service Representative
Publix supermarkets
10.2014 - 06.2020
Associate of Arts - Biomedical Sciences
Valencia Community College
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