Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Felix Anthony Michel Jr.

Eatonville,USA

Summary

Pursuing a challenging role that leverages exceptional customer service expertise within a forward-thinking organization, fostering ongoing professional development.

Overview

16
16
years of professional experience

Work History

Amazon Fulfillment Center Warehouse Associate

Amazon Warehouse
10.2023 - Current
  • Optimized order preparation processes for customers in Amazon warehouse environment. Received and organized incoming inventory using best storage practices. Achieved accurate product processing through systematic bar code scanning. Executed operational tasks efficiently by following screen prompts. Proactively identified and addressed operational issues affecting product quality. Employed Automatic Guidance Vehicles (AGV) for effective transport of items. Engaged in physical tasks such as standing and squatting during work hours. Maintained compliance with safety, quality, and production standards at all times.

Operations Manager

Tacolized
05.2011 - 12.2024
  • Leveraged website, Yelp, and social media for lead cultivation.
  • Crafted detailed estimates and invoices while maintaining client communication.
  • Executed payment collection through online POS for seamless financial transactions.
  • Responded to customer inquiries about menu items with a focus on service excellence.
  • Met clients on event days to oversee taco bar arrangements effectively.
  • Configured mobile grills and arranged condiment tables for optimal service flow.
  • Cooked and prepared invoiced menu items, emphasizing quality standards.
  • Participated in cleanup activities, ensuring thorough sanitation of all equipment.

Overnight Resort Attendant

Orangeland Rv Resort
05.2017 - 08.2019
  • Delivered exceptional customer service by greeting members, prospective members, and guests.
  • Handled front desk duties, including friendly phone answering and inquiry assistance.
  • Checked members into the system while maintaining accurate records.
  • Addressed member questions and concerns promptly, elevating issues to management as needed.
  • Guided guests to appropriate accommodations for a seamless experience.
  • Ensured security by monitoring all cameras throughout the resort.
  • Performed hourly patrols on foot and in vehicles to uphold safety protocols.
  • Compiled daily Shift Reports for General Manager, summarizing previous night’s activities.

Coordinating Supervisor/Cargo Driver

D&V LTD, International Customs Broker & Freight Forwarder
03.2010 - 02.2017
  • Secured TWIC certification and TSA security clearance for port access.
  • Delivered mechanical ship supplies to container, tanker, and cruise ships at Long Beach and Los Angeles ports.
  • Coordinated customs clearance (CBP Form 7512) for smooth cargo pickups.
  • Organized delivery schedules for shipments at airlines and warehouses.
  • Worked primarily out of Long Beach Cruise Terminal and Los Angeles Cruise Terminal.
  • Managed logistics operations to enhance efficiency of supply deliveries.
  • Ensured compliance with regulatory requirements during shipping processes.

Education

High School Diploma -

El Modena High School
Orange, CA
06.1999

Skills

  • English and Spanish fluency
  • Service excellence in customer interactions
  • Professional phone communication
  • Delegation and multi-tasking abilities
  • Business-to-business engagement
  • Motivated individual contributor and collaborator
  • Highly organized in fast-paced work environments
  • Effective performance under stress
  • Apple Mac iOS platform knowledge
  • Microsoft Office Suite expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Amazon Fulfillment Center Warehouse Associate

Amazon Warehouse
10.2023 - Current

Overnight Resort Attendant

Orangeland Rv Resort
05.2017 - 08.2019

Operations Manager

Tacolized
05.2011 - 12.2024

Coordinating Supervisor/Cargo Driver

D&V LTD, International Customs Broker & Freight Forwarder
03.2010 - 02.2017

High School Diploma -

El Modena High School

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