Felix Barrientos
Hixton,WI
Summary
Dynamic Bookkeeper with proven expertise at Hirschfeld CPA, excelling in bank statement reconciliation and financial reporting. Recognized for enhancing cash flow efficiency through effective vendor management and insightful budget preparation. Strong attention to detail and commitment to confidentiality drive successful outcomes in accounting and bookkeeping tasks.
Overview
7
7
years of professional experience
Work History
Bookkeeper
Hirschfeld CPA
10.2024 - Current
- Processed daily transactions, ensuring accurate and timely entry into financial systems.
- Reconciled bank statements monthly, identifying discrepancies and implementing corrective measures.
- Managed vendor accounts, negotiating payment terms to enhance cash flow efficiency.
- Assisted in preparing annual budgets, providing insights into historical spending patterns.
- Tracked and recorded expenses, categorizing them for effective budget management.
- Maintained and processed invoices, deposits, and money logs.
IT Support Specialist
OMAX Stafing
03.2024 - 11.2025
- Provided technical support to users across various platforms and environments.
- Resolved user queries by diagnosing issues and implementing effective solutions.
- Assisted in software installation and upgrades for optimal system performance.
- Conducted training sessions to onboard new users on software applications.
- Configured and maintained hardware devices to ensure seamless operation.
- Documented troubleshooting processes and resolutions for future reference.
- Collaborated with teams to improve user support services and efficiency.
- Managed inventory of IT equipment and ensured proper allocation to users.
- Facilitated remote support sessions to assist users in real-time.
- Performed regular audits of systems and software to ensure compliance and security.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
Customer Service Representative
VoiceTeam
12.2022 - 02.2023
- Assisted customers with order processing, ensuring accurate and timely fulfillment of requests.
- Handled customer inquiries with professionalism, providing clear and concise information about products and services.
- Resolved issues by actively listening to customer concerns and offering suitable solutions.
- Utilized CRM systems to log customer interactions and track service requests efficiently.
- Collaborated with cross-department teams to streamline processes and enhance customer service delivery.
- Conducted customer feedback collection to identify areas for service improvement and enhance satisfaction.
- Supported the resolution of escalated calls by providing guidance and ensuring customer satisfaction.
- Developed product knowledge to assist customers effectively and improve their overall experience.
- Escalated complex issues to management when necessary, ensuring timely resolution and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Lifeguard Supervisor
Three Bears Resort
05.2019 - 08.2019
- Improved staff performance through regular training sessions and skill assessments.
- Scheduled [12] lifeguards to provide adequate coverage of pool areas during operating hours.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Enhanced swimmer safety by diligently supervising lifeguard team and enforcing pool rules.
- Enhanced guest satisfaction, conducting surveys to gather feedback and implementing suggested improvements.
- Ensured safety of all pool guests by rigorously enforcing rules and conducting regular safety drills.
ATV Rental and Safety Specialist
Bear Bogging Adventure Tours
03.2019 - 08.2019
- Conducted thorough safety assessments for ATV rental operations, identifying potential hazards and implementing corrective measures.
- Developed and delivered comprehensive safety training programs for staff and customers, enhancing understanding of operational protocols.
- Monitored compliance with safety regulations, ensuring adherence to local and federal guidelines during ATV tours.
- Implemented emergency response procedures, preparing staff for potential incidents while on ATV tours.
- Collaborated with management to refine ATV rental processes, improving efficiency and customer satisfaction.
- Assisted in the review of incident reports, identifying trends and recommending preventative measures.
- Evaluated safety equipment for ATV rentals, ensuring all gear met regulatory standards and provided adequate protection.
- Enhanced customer experience by providing detailed safety briefings before ATV rentals, ensuring all participants understood protocols.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
Education
No Degree - IT Support Speciallist
Coursera
USA09-2025
Master of Science - Medicine
UTESA
Santiago De Los Caballeros11-2022
No Degree - ATV/OHM Safety
Polaris University
Warrens, WI05-2019
Skills
- Bookkeeping
- Quickbooks
- Bank statement reconciliation
- Exceptional organization
- Data inputting
- Confidentiality
- Remote support
- Customer service
- Software installation
- Technical support
- Service support
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Call center operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bookkeeper
Hirschfeld CPA
10.2024 - Current
IT Support Specialist
OMAX Stafing
03.2024 - 11.2025
Customer Service Representative
VoiceTeam
12.2022 - 02.2023
Lifeguard Supervisor
Three Bears Resort
05.2019 - 08.2019
ATV Rental and Safety Specialist
Bear Bogging Adventure Tours
03.2019 - 08.2019
No Degree - IT Support Speciallist
Coursera
Master of Science - Medicine
UTESA
No Degree - ATV/OHM Safety
Polaris University