Owner/Operator
Self-emploeyd
2025 - Current
- Managed appointment scheduling, optimizing client flow and reducing wait times significantly.
Felix Noel Noel Martes
Sonora,CA
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, specializing in high-volume dining environments. Eager to leverage experience in service prioritization to excel as a Server and contribute to a dynamic team.
Work History
Server
El Arroyo
09.2022 - 09.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Floor Supervisor
Dia Y Noche Restaurante And Bar
11.2017 - 06.2018
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated workflow schedules to optimize productivity and meet project deadlines.
- Implemented process improvements that enhanced efficiency in inventory management.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Server and Head Waitress
Royal Caribbean International
06.2013 - 07.2017
- Created welcoming environment by greeting guests upon arrival and providing excellent service throughout meal.
- Organized parties or other special events within the restaurant as requested.
- Complied with restaurant policies and state laws to meet health and safety standards.
- Established effective communication with kitchen staff to ensure timely delivery of meals.
- Offered appetizers and desserts to upsell guests and increase revenue.
Education
High School Diploma -
College Mary Lightgow
Dominican Republic04-2004
Skills
- Exceptional Customer Service
- Sales Techniques
- Service Prioritization
- Strong Work Ethic
- Cleanliness Standards
- High Volume Dining
- Suggestive Selling
- Workflow coordination
Accomplishments
- Resolved product issue through consumer testing.
LANGUAGES
Spanish - Bilingual
Timeline
Server
El Arroyo
09.2022 - 09.2025
Floor Supervisor
Dia Y Noche Restaurante And Bar
11.2017 - 06.2018
Server and Head Waitress
Royal Caribbean International
06.2013 - 07.2017
Owner/Operator
Self-emploeyd
2025 - Current
High School Diploma -
College Mary Lightgow