Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Felix S. Ferreras

Painesville,OH

Summary

Experienced Bilingual Manager with a decade of expertise in team management across restaurant and car wash industries. Focused on driving operational efficiency, fostering team growth, and boosting customer satisfaction and sales. Completed a Cybersecurity Career Track from Springboard, gaining practical knowledge in threat modeling and SIEM tools. Ready to transition into cybersecurity with strong leadership capabilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Multi-Site Manager

ModWash
Madison, OH
06.2023 - Current
  • Lead daily operations and performance for multiple car wash locations
  • Train and support site managers to meet revenue goals and deliver exceptional service
  • Ensure brand consistency and operational efficiency across all locations
  • Monitor KPIs, staffing needs, and performance
  • Worked closely with IT teams at each location to troubleshoot technical issues related to hardware or software systems.
  • Coordinated maintenance schedules to ensure equipment reliability and safety compliance.

General Manager

Potbelly Sandwich Shop
Cleveland, OH
01.2019 - 01.2022
  • Directed day-to-day store operations including scheduling, budgeting, and hiring
  • Improved staff performance through coaching, training, and accountability systems
  • Achieved high customer satisfaction scores and operational excellence ratings
  • Developed team members into leadership positions

Crew to General Manager

Chipotle Mexican Grill
Cleveland, OH
01.2010 - 01.2019
  • Progressed from entry-level crew to General Manager through leadership and results
  • Managed high-volume locations with full responsibility for sales, labor, and compliance
  • Trained and mentored new managers and team leads
  • Delivered consistent performance across food safety, guest experience, and financial targets

Education

Cybersecurity Career Track - Information Technology

Springboard
10.2023

Foundational Education -

Censfe
Dominican Republic

Skills

  • Multi-Unit Leadership & Management
  • Hiring, Training & Coaching
  • Customer Experience Strategy
  • KPI Tracking & Sales Growth
  • Bilingual: English & Spanish
  • Cybersecurity Fundamentals: SIEM, Threat Detection, Incident Response
  • Team Building & Operations
  • Customer relationship management

Certification

  • Coaching Certification A
  • Coaching Certification B
  • Coaching Certification C

Affiliations

  • Baseball coach 14u

References

References available upon request.

Timeline

Multi-Site Manager

ModWash
06.2023 - Current

General Manager

Potbelly Sandwich Shop
01.2019 - 01.2022

Crew to General Manager

Chipotle Mexican Grill
01.2010 - 01.2019

Cybersecurity Career Track - Information Technology

Springboard

Foundational Education -

Censfe

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