Raihan Rana
Clifton,NJ
Summary
Experienced Retail Manager with a proven track record in team leadership, driving sales growth, and delivering exceptional customer service. Skilled in operational efficiency, inventory management, staff training, and development. Demonstrates a strong ability to problem-solve, maximize resources, and improve business performance across multiple locations. Adept at fostering a collaborative work environment, ensuring regulatory compliance, and managing day-to-day operations.
Overview
8
8
years of professional experience
Work History
Multi-Site Manager
CityMD Urgent Care Center
Clark, Newark And NJIT
05.2024 - Current
- Oversaw and managed daily administrative, financial, and operational functions of multiple urgent care sites, ensuring optimal patient experience and operational efficiency.
- Lead, mentored, and trained office supervisors and staff, conducting performance evaluations and providing guidance to maintain a high standard of care and service.
- Collaborated with regional management on financial analysis, new initiatives, and site assessments to improve operational outcomes.
- Developed and implemented action plans Manage patient flow, reduce wait times, and improve NPS. based on business metrics and patient feedback.
- Ensure compliance with DOH regulations, HIPAA standards, and other operational policies while maintaining site cleanliness and safety..
- Lead staff scheduling, budgeting, and operational planning, keeping expenses within PNL guidelines.
- Foster strong communication with clinicians and leadership to enhance overall practice success.
Store Manager
Walgreens
Morristown, Cranford And Hoboken
08.2020 - 08.2023
- Managed daily store and pharmacy operations, including scheduling, task delegation, and overseeing store performance.
- Led a team of employees, providing coaching, performance feedback, and training to enhance customer service and operational efficiency.
- Analyzed financial data and KPIs, developing action plans to improve sales, control costs, and drive business performance.
- Implemented merchandising strategies, including product displays, resets, and seasonal promotions, boosting store profitability.
- Managed inventory, ensuring stock accuracy, timely ordering, and liquidation to prevent overstock and stockouts.
- Ensured store compliance with regulations (e.g., alcohol, tobacco, pharmacy products) and maintained a clean, safe, and organized store environment.
- Handled customer complaints, resolving issues promptly and fostering a positive customer experience.
- Worked closely with pharmacy and clinic teams to ensure smooth operations, particularly during peak times.
- Developed and executed asset protection strategies, reducing loss and improving store profitability.
- Supported community outreach efforts and local events, enhancing brand presence.
- Managed team performance and career progression, including hiring, promotions, and terminations.
Assistant Manager
Walgreens
Clifton & Carlstadt
04.2017 - 08.2020
- Supervised front-end operations, including customer service, inventory management, and merchandising to improve sales and profitability.
- Led and coached a team of associates to ensure high customer satisfaction, resolving complaints and addressing customer concerns.
- Supported the Store Manager in daily operations, including scheduling, cash management, and store opening/closing procedures.
- Analyzed financial and performance data, identifying opportunities to improve store performance and drive results.
- Managed inventory processes, including stock replenishment, price changes, and corrective action plans for discrepancies.
- Ensured compliance with company policies, regulations, and safety procedures, including the sale of age-restricted products.
- Played a key role in recruitment, training, and performance management of team members.
- Led operations during peak times, supporting pharmacy tasks as needed and managing customer interactions.
Education
Associate of Arts - Criminal Justice
Passaic County Community College
Paterson, NJ05-2017
Skills
- Operations Management
- Recruiting and Hiring
- Team Leadership and Coaching
- Multi-tasking and Organization
- Problem/Conflict Resolution
- Customer Relations
- Inventory Management
- Staff Training & Development
- Financial & Business Analysis
- Merchandising & Visual Displays
Timeline
Multi-Site Manager
CityMD Urgent Care Center
05.2024 - Current
Store Manager
Walgreens
08.2020 - 08.2023
Assistant Manager
Walgreens
04.2017 - 08.2020
Associate of Arts - Criminal Justice
Passaic County Community College