Summary
Overview
Work History
Education
Skills
Timeline
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Raihan Rana

Clifton,NJ

Summary

Experienced Retail Manager with a proven track record in team leadership, driving sales growth, and delivering exceptional customer service. Skilled in operational efficiency, inventory management, staff training, and development. Demonstrates a strong ability to problem-solve, maximize resources, and improve business performance across multiple locations. Adept at fostering a collaborative work environment, ensuring regulatory compliance, and managing day-to-day operations.

Overview

8
8
years of professional experience

Work History

Multi-Site Manager

CityMD Urgent Care Center
05.2024 - Current
  • Oversaw and managed daily administrative, financial, and operational functions of multiple urgent care sites, ensuring optimal patient experience and operational efficiency.
  • Lead, mentored, and trained office supervisors and staff, conducting performance evaluations and providing guidance to maintain a high standard of care and service.
  • Collaborated with regional management on financial analysis, new initiatives, and site assessments to improve operational outcomes.
  • Developed and implemented action plans Manage patient flow, reduce wait times, and improve NPS. based on business metrics and patient feedback.
  • Ensure compliance with DOH regulations, HIPAA standards, and other operational policies while maintaining site cleanliness and safety..
  • Lead staff scheduling, budgeting, and operational planning, keeping expenses within PNL guidelines.
  • Foster strong communication with clinicians and leadership to enhance overall practice success.

Store Manager

Walgreens
08.2020 - 08.2023
  • Managed daily store and pharmacy operations, including scheduling, task delegation, and overseeing store performance.
  • Led a team of employees, providing coaching, performance feedback, and training to enhance customer service and operational efficiency.
  • Analyzed financial data and KPIs, developing action plans to improve sales, control costs, and drive business performance.
  • Implemented merchandising strategies, including product displays, resets, and seasonal promotions, boosting store profitability.
  • Managed inventory, ensuring stock accuracy, timely ordering, and liquidation to prevent overstock and stockouts.
  • Ensured store compliance with regulations (e.g., alcohol, tobacco, pharmacy products) and maintained a clean, safe, and organized store environment.
  • Handled customer complaints, resolving issues promptly and fostering a positive customer experience.
  • Worked closely with pharmacy and clinic teams to ensure smooth operations, particularly during peak times.
  • Developed and executed asset protection strategies, reducing loss and improving store profitability.
  • Supported community outreach efforts and local events, enhancing brand presence.
  • Managed team performance and career progression, including hiring, promotions, and terminations.

Assistant Manager

Walgreens
04.2017 - 08.2020
  • Supervised front-end operations, including customer service, inventory management, and merchandising to improve sales and profitability.
  • Led and coached a team of associates to ensure high customer satisfaction, resolving complaints and addressing customer concerns.
  • Supported the Store Manager in daily operations, including scheduling, cash management, and store opening/closing procedures.
  • Analyzed financial and performance data, identifying opportunities to improve store performance and drive results.
  • Managed inventory processes, including stock replenishment, price changes, and corrective action plans for discrepancies.
  • Ensured compliance with company policies, regulations, and safety procedures, including the sale of age-restricted products.
  • Played a key role in recruitment, training, and performance management of team members.
  • Led operations during peak times, supporting pharmacy tasks as needed and managing customer interactions.

Education

Associate of Arts - Criminal Justice

Passaic County Community College
Paterson, NJ
05-2017

Skills

  • Operations Management
  • Recruiting and Hiring
  • Team Leadership and Coaching
  • Multi-tasking and Organization
  • Problem/Conflict Resolution
  • Customer Relations
  • Inventory Management
  • Staff Training & Development
  • Financial & Business Analysis
  • Merchandising & Visual Displays

Timeline

Multi-Site Manager

CityMD Urgent Care Center
05.2024 - Current

Store Manager

Walgreens
08.2020 - 08.2023

Assistant Manager

Walgreens
04.2017 - 08.2020

Associate of Arts - Criminal Justice

Passaic County Community College

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Raihan Rana