Feliza Williams
Maywood,Illinois
Summary
PERSONAL PROFILE Well-trained healthcare professional with two years of hospital experience and three years of expertise as a medical assistant. Offer warm interpersonal skills and courteous interaction with patients or clinicians at all times. Demonstrate organization and multi-tasking skills through clinical activities, office coordination, reception, and scheduling functions. Enrolled in Bachelor’s degree program for healthcare administration. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. A responsible team player is always willing to assume additional responsibility to ease the family burden. Expertise in [Area of expertise].
Overview
18
18
years of professional experience
1
1
Certification
Work History
PCT
Good Samaritan Hospital
02.2014 - 11.2022
- Management Phlebotomy & Venipuncture
- Recording Vitals & Patient Histories Physician Collaboration
- Medical Coding (ICD-9/10 & CPT)
- Customer Service & Patient Relations Electronic Medical Records
- Infection Control & Sterilization
- As medical assistant or patient care technician, work with front office and nurses to direct patients through sign in, lab, exam, and discharge
- Properly collect/handle specimens and perform venipuncture using vacutainer syringes on patients of all ages
- Complete butterfly and capillary punctures using finger stick techniques
- Conduct routine medical tests such as
- EKGs, cultures, urinalysis, and mono/flu tests
- Interact extensively with patients including appointment scheduling and delivery of test results
- Monitor and record patient vital signs
- Autoclave all instruments and supplies to ensure sterility; perform weekly autoclave accuracy testing
- Document patient visits and histories in charts, including electronic medical records
- Collect payments, code procedures for insurance payments, and perform bookkeeping tasks
- As phlebotomist, perform venipuncture using vacutainer syringes to conduct blood draws on patients of all ages
- Provide positive control and chain of custody while coordinating with outpatient laboratories to deliver, process and receive test results
- Notify physicians and administrators of test results when appropriate
- Maintain detailed records of all specimens and results
- Order and maintain all supplies, including sterile instruments and single use supplies.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Helped patients complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome.
CNA
CNA Oak Trace
03.2018 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Obtained client medical history, medication information, symptoms and allergies.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
CNA Park Place
07.2008 - 05.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Bachelor’s Degree - Health Administration
Grand Canyon University
Medical Assistant & Phlebotomy Training - Center for Employment Training Medical Billing Training -
Malcolm X College
Skills
- Performance Metric
- Instructional Presentations
- Positive Reinforcement Strategies
- Mentoring Proficiency
- Clinical Instruction
- Medical Emergency Response
- Sterile Procedures and Techniques
- Operational Procedures
- Patient Health Information Access
- Nursing Assistance
- Linen Changing
- Assisting with Daily Living
- Taking Vital Signs
- Healthy Meal Preparation
- Healthy Living Activities
- Simple Dressings
- Bathing and Dressing
- Reading Comprehension
- Patient Feeding
- Patient Care and Monitoring
- Patient Admission
- Height and Weight Measurement
- Surgical Preparation Assistance
Certification
Certified Nurse Aide, State of Georgia Medical Assistant & Phlebotomy Certification, Center for Employment Training
- SPT - Sterile Processing Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
CNA
CNA Oak Trace
03.2018 - 07.2022
PCT
Good Samaritan Hospital
02.2014 - 11.2022
CNA Park Place
07.2008 - 05.2013
Bachelor’s Degree - Health Administration
Grand Canyon University
Medical Assistant & Phlebotomy Training - Center for Employment Training Medical Billing Training -
Malcolm X College
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