Felona Lee
Wayne,MI
Summary
Knowledgeable about keeping food service operations in line with budget, quality and performance requirements. Skilled in developing relationships with staff, vendors and guests that promote loyalty and team success. Strong trainer, communicator and problem-solver with a self-motivated nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Catering Manager
University Of Michigan MDining/MCatering
05.2023 - Current
- Started out at University of Michigan Golf Course Richard L. Postma Family Clubhouse and transferred over to Michigan Union and am presently there
- Helped FOH and BOH directed events
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely service.
- Keep track of ordering, and watch admin on events
- Accomplished tracking and reviewing and, am there to execute and direct our events, weddings, meetings, proms
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
- Motivated staff to perform at peak efficiency and quality.
- Led team of over 30 catering staff in providing exceptional service, fostering positive work environment.
Hospitality Retail Supervisor
Levy - Ford Field
08.2022 - 05.2023
- Supervising 500+ NPO groups for all sporting events
- Also work in catering serving all sports teams
- Facilitated groups with troubleshooting and customer service with fans and all people
- Carried out inventory of all products and, troubleshot registers and computers
- Facilitated and trained over 500 new supervisors and NPO groups.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
Hospitality Retail Supervisor
Sodexo Live! University Of Michigan
08.2014 - 05.2023
- Responsible for over 500 NPO groups for all sporting events
- Also worked in catering serving all sports teams
- Facilitated with troubleshooting, and customer service with fans and all people
- Accomplished inventory of all products and troubleshooted registers and computers
- Facilitated and trained new supervisors, and NPO groups
- Entered numbers into bypass software.
Hospitality Retail Assistant Manager
Sodexo Live! University of Michigan
06.2014 - 05.2023
- Was Retail Assistant Manager where facilitated schedules, payroll, managed
- Directed operations part of all sport events such as Football, Ice Hockey, Women's Basketball, Men's Basketball, and assist with all other sports
- Also directed Jack Roth Club during football season
- Helped with troubleshooting and keeping things running smoothly
- Have done lot of different things in the retail aspect of concessions
- Have been in the retail part of Sodexo Live!, and have worked in catering part of it also
- When took the position, drafted up a training manual from scratch, and implemented and trained on it before football season.
Education
Bachelor of Liberal Arts w/emphasis in Sociology, Psychology and African American Studies -
University of Michigan-Dearborn
Dearborn, MI01.2021
Associates degree-Occupational Studies -
Washtenaw Community College
Ann Arbor, MI01.2014
Bachelor of Arts in Biblical Studies with a minor in Social Science -
Indiana Bible College
Indianapolis, IN06.2006
Skills
- Hospitality Training Institute Management
- Certified Guest Service Professional
- Tips Trained
- MLCC Alcohol Certification
- ServSafe Manager
Certification
- Hospitality Training - Recently
Timeline
Assistant Catering Manager
University Of Michigan MDining/MCatering
05.2023 - Current
Hospitality Retail Supervisor
Levy - Ford Field
08.2022 - 05.2023
Hospitality Retail Supervisor
Sodexo Live! University Of Michigan
08.2014 - 05.2023
Hospitality Retail Assistant Manager
Sodexo Live! University of Michigan
06.2014 - 05.2023
Bachelor of Liberal Arts w/emphasis in Sociology, Psychology and African American Studies -
University of Michigan-Dearborn
Associates degree-Occupational Studies -
Washtenaw Community College
Bachelor of Arts in Biblical Studies with a minor in Social Science -
Indiana Bible College
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