Felsey Pierre-Jean
Lawrenceville,GA
Summary
To obtain a Full-time position, utilizing excellent 5+ years of Customer service and administrative skills to support all staff and provide exceptional service to all guests. Proven to have great leadership skills with the ability to coordinate, analyze, and observe to make great decisions.
Overview
4
4
years of professional experience
Work History
Communications Coordinator
God's Ladies Of Significance & Service (GLOSS)
01.2024 - Current
- Directed tasks/projects to generate exposure, increase member and volunteer engagement
- Contributed with onboarding members and volunteers and franchise drafting
- Initiated planning and preparation for annual fundraising and events
- Conducted research for potential community service partnerships.
- Improved employee satisfaction by fostering open communication channels and addressing concerns promptly.
Call Center Agent (Virtual)
Dynata
10.2022 - 01.2023
- Conducted 300+ surveys over the phone
- Provided written responses received accurately
- Handled difficult calls professionally.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Student Assistant
Augusta University Enrollment and Student Affairs
08.2021 - 05.2022
- Provided excellent customer service to students and staff at front desk, addressing inquiries and concerns promptly.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
Store Associate; Stocker
Big Lots
03.2020 - 08.2021
- Handled online orders accurately to customers
- Accomplished merchandise presentation and recovery
- Packaged/Stocked various merchandises
- Encouraged sells on cashier.
Education
Bachelor of Business Administration in Healthcare Management -
Augusta University, James M. Hull College of Business
Skills
- Communication & human relations
- 2 Computer software
- Detailed-Oriented
- Problem-Solving
- Adaptability
- Multi-task
- Fast-paced
- Data entry
- Punctual
Timeline
Communications Coordinator
God's Ladies Of Significance & Service (GLOSS)
01.2024 - Current
Call Center Agent (Virtual)
Dynata
10.2022 - 01.2023
Student Assistant
Augusta University Enrollment and Student Affairs
08.2021 - 05.2022
Store Associate; Stocker
Big Lots
03.2020 - 08.2021
Bachelor of Business Administration in Healthcare Management -
Augusta University, James M. Hull College of Business
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