Felze Mejia

Support in boiler installation and maintenance activities, plumbing, electrical wiring, painting, boiler cleaning, delivery of project materials and tools to different jobs in NYC.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Delivered goods and products to customer on time and in excellent condition.
• Uber Platinum Driver 4.8 Stars

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Document the procedures, activities and solutions given to clients on the platform.

• Maintained clean and organized work environment to maintain customer safety.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with other departments to guarantee customer satisfaction.
• Support Human Resource Departmen in Training activities for new Sales Employees.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Educated customers about billing, payment processing and support policies and procedures.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Tracked customer service cases and updated service software with customer information.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Delivered helpdesk service and support to customers.
• Suggested system updates or changes after conduct in-depth technical reviews.
• Researched software and systems products to determine purchase recommendations.
• Assisted employees with resolving network problems at remote locations.

• Assisted driver with product or package deliveries to residential and commercial locations.
• Lifted and carried packages weighing up to 100 pounds.
• Maintained vehicle organization and cleanliness and reported any issues to driver.
• Verified and documented package deliveries for proof of accuracy and deadline adherence.

• Planned computer systems using information engineering, data modeling, and structured analysis.
• Administered and maintained anti-virus and anti-malware software on end-user computing devices.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Improved systems with addition of new features and infrastructure.
• Collaborated with upper management to drive strategy and implement new processes.

• Stored, retrieved and manipulated data for close analysis of database performance.
• Tested hardware and performed troubleshooting techniques to identify problems.
• Wrote applications in C-Unify architecture for various industries.
• Modified existing software to correct errors, adapt to new hardware and improve performance.
• Analyzed and designed relational databases using SQL Navigator for Oracle DB.