Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Fenella Vandermolen

Hudgins,Virginia

Summary

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Active and able to push, pull and carry heavy objects when needed.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Event Staff Member

Longwood University College
Farmville, VA
08.2023 - Current
  • Greeted guests upon arrival and provided them with event information.
  • Ensured that all necessary equipment was available for the duration of the event.
  • Collaborated with other staff members to coordinate activities throughout the day.
  • Distributed promotional materials such as flyers or brochures to attendees.
  • Maintained a clean environment by removing trash and debris from around the event area.
  • Managed team store register and efficiently checked out customers.

Waitress/Hostess

The Hatchery Culture
06.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Communications Public Relations

Longwood University
Farmville, VA
05.2027

High School Diploma -

Mathews High School
Mathews, VA
06.2023

Skills

  • Supply Restocking
  • Accuracy and Efficiency
  • Tableside Service
  • Service Prioritization
  • Guest Flow
  • Upselling Techniques
  • Team Collaboration
  • Warm and Friendly
  • Ability to Lift, Push and Pull Objects
  • Complaint Resolution
  • Table Bussing
  • Cool Under Pressure
  • Ticket Processing
  • Guest Relations Expertise
  • Food and Beverage Background
  • Creativity and Innovation

Accomplishments

  • Recipient of multiple grants and scholarships, based on academic success and merit.
  • 5 years of experience in Orchestra in the violin section
  • Accomplished varsity Track and Field Athlete in High School
  • Community service experience through National Beta Club
  • Excelled in Dual Enrollment English during Junior and Senior year at Mathews High School

Affiliations

  • Longwood University's Global Leaders
  • YoungLife

Certification

  • CPR certified

Timeline

Event Staff Member

Longwood University College
08.2023 - Current

Waitress/Hostess

The Hatchery Culture
06.2023 - Current

Communications Public Relations

Longwood University

High School Diploma -

Mathews High School

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Fenella Vandermolen