Feng Wan
Middletown,NY
Summary
Proven track record at Chocolate Nails Salon and Qingdao Guokai International School, enhancing customer satisfaction and fostering high-expectation environments. Expert in customer service and computer proficiency, I excel in problem-solving and active listening, significantly improving team performance and strategic planning.
Overview
13
13
years of professional experience
Work History
Manager Assistant
Chocolate Nails Salon
2020.01 - Current
- Assist the manager in answering phone calls.
- Schedule customer appointments wisely. Assign tasks and responsibilities to employees based on their job type and skills.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Answer customer questions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Principal Assistant
Qingdao Guokai International School
2011.11 - 2015.01
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Nursing
Zibo Vocational Institute College
Shandong China07.2009
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Call center experience
- Fluent Bilingualism
Languages
Chinese (Mandarin)
Full Professional
Timeline
Manager Assistant
Chocolate Nails Salon
2020.01 - Current
Principal Assistant
Qingdao Guokai International School
2011.11 - 2015.01
Nursing
Zibo Vocational Institute College
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