Maribel Angeles
Tallahassee,FL
Summary
Detail-oriented professional with a background in enhancing customer satisfaction and driving sales through effective engagement. Demonstrates strong organizational and time management skills, alongside experience in training new employees and managing daily operations to boost team collaboration.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Manager Assistant
Pepper's Mexican Grill and Cantina
Tallahassee, FL
01.2022 - Current
- Assisted with day-to-day operations, enhancing team collaboration and operational efficiency.
- Hired and trained new employees, ensuring adherence to standard operating procedures and smooth onboarding.
- Distributed daily tasks to team members to enhance workflow.
- Managed opening and closing procedures for the store to maintain safety.
- Resolved customer complaints and processed returns, contributing to customer satisfaction and loyalty.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
Manager Assistant
Lulus Cousine
Tallahassee, FL
01.2021 - 01.2022
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Built rapport with guests, fostering repeat business through exceptional customer service.
- Resolved customer concerns with friendly and knowledgeable service.
- Ensured customer satisfaction by topping off drinks and offering condiments, supporting a welcoming dining atmosphere.
- Enhanced customer experience by topping off drinks and providing condiments and napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Supported supervisor with administrative tasks and trained new staff, ensuring smooth operations.
SalesStaff
Tally Food Equitment Service and Design
Tallahassee, FL
02.2019 - 01.2021
- Cultivated key customer relationships that enhanced loyalty and drove sales growth.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Assessed customer needs to provide relevant product solutions and promotions.
- Initiated communication with new and existing customers to provide information about products. to outline benefits of products.
- Connected with new and existing customers to explain product advantages and features. to communicate product benefits and drive interest.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed eye for detail and suggested accessories to complement purchase.
Education
Associate of Arts - Transfer to FAMU
Tallahassee Community College
Tallahassee, FL05-2026
Associate of Arts - Graphic And Digital Design
FAMU
Tallahassee, FL01-2026
Skills
- Customer service
- Guest services
- Food Safety Standards
- Inventory Management
- Regulatory Compliance
- Problem-solving
- Software adaptability
- Computer skills
- Digital marketing
- Organizational Ability
- Multitasking skills
- Team collaboration
- Professional teamwork
- Communication skills
- Bilingual communication
- Service excellence
- Friendly, positive attitude
- Outgoing demeanor
- Graphic design
- Problem solving
Certification
- Licensed Associate on Arts, 2026
- Certified Assistant Manager, Pepper's, 2006
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Author of 'soccer,' published in Tallahassee Community College in 2021.
- Achieved [assistant manager] through effectively helping with [Pepper's].
Timeline
- Pepper's Mexican Grill and Cantina, Manager Assistant, 01/01/22
- Lulus Cousine, Manager Assistant, 01/01/21, 01/01/22
- Tally Food Equipment Service and Design, SalesStaff, 02/01/19, 01/01/21
- Tallahassee Community College, Associate of Arts from Transfer to FAMU, 05/01/26
- FAMU, Associate of Arts from Graphic And Digital Design, 2026
Certification Details - Serv Safe
- Pepper's Mexican Grill and Cantina, Manager Assistant, 01/01/22
- Lulus Cousine, Manager Assistant, 01/01/21, 01/01/22
- Tally Food Equipment Service and Design, SalesStaff, 02/01/19, 01/01/21
- Tallahassee Community College, Associate of Arts from Transfer to FAMU, 05/01/26
- FAMU, Associate of Arts from Graphic And Digital Design, 2026
Personal Information
Title: Graphic Design
Languages
English, Full Professional
Work Preference
- Pepper's Mexican Grill and Cantina, Manager Assistant, 01/01/22
- Lulus Cousine, Manager Assistant, 01/01/21, 01/01/22
- Tally Food Equipment Service and Design, SalesStaff, 02/01/19, 01/01/21
- Tallahassee Community College, Associate of Arts from Transfer to FAMU, 05/01/26
- FAMU, Associate of Arts from Graphic And Digital Design, 2026
Overview
- Pepper's Mexican Grill and Cantina, Manager Assistant, 01/01/22
- Lulus Cousine, Manager Assistant, 01/01/21, 01/01/22
- Tally Food Equipment Service and Design, SalesStaff, 02/01/19, 01/01/21
- Tallahassee Community College, Associate of Arts from Transfer to FAMU, 05/01/26
- FAMU, Associate of Arts from Graphic And Digital Design, 2026
Languages
Spanish
Professional
Timeline
Manager Assistant
Pepper's Mexican Grill and Cantina
01.2022 - Current
Manager Assistant
Lulus Cousine
01.2021 - 01.2022
SalesStaff
Tally Food Equitment Service and Design
02.2019 - 01.2021
Associate of Arts - Transfer to FAMU
Tallahassee Community College
Associate of Arts - Graphic And Digital Design
FAMU