Fenice Fregoso
Renton,WA
Summary
As a highly organized and creative professional with a proven track record of successful interpersonal and marketing budgeting/planning skills, I possess over 6 years of experience working with a diverse range of organizations and clients. Through this experience, I have developed a strong skill set in strategy, marketing, and negotiations. I am now seeking an opportunity to leverage my expertise and help achieve both company and personal goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Interim Executive Director
REACH Renton
Renton, WA
12.2022 - Current
- Oversaw and implemented program budget, identified opportunities for promoting programs and services, and implemented promotional activities on behalf of REACH COH & RMC
- Served as programmatic liaison to external partners, including representing COH at regional and local meetings
- Authored comprehensive policies and procedures for each program operated by REACH Renton, ensuring compliance with regulatory requirements and alignment with organizational values and mission
- Designed and authored organization's HR handbook, providing clear guidance to employees and ensuring compliance with legal requirements, organizational policies, and best practices in human resources management
- Researched and analyzed past year's expenses and revenue streams, producing reports and visual aids that provided leadership with insights into the organization's financial performance
- Developed data-driven recommendations to improve resource allocation and financial management
- Developed and implemented a comprehensive strategy to establish a new foundation and culture for staff, resulting in improved outcomes and increased productivity
- Worked with leadership and staff to develop best practices and create a roadmap for change
- Monitored progress and adjusted strategy as needed to ensure successful adoption of new practices and culture.
Program Manager
REACH Renton
Renton, WA
12.2021 - 12.2022
- Collaborated on the development and planning of long- and short-term programs, establishing goals and ensuring alignment with REACH values
- Managed program policies, procedures, staffing, and operations to deliver program outcomes in line with Center of Hope and REACH Meal Coalition goals
- Monitored program activities to ensure quality and accuracy of work outcomes, meeting contractual and grant commitments
- Conducted programmatic meetings, including managing contractors, and provided training and mentorship to staff through group and one-on-one meetings and trainings
- Represented the organization through speeches, tours, and other assistance to partners and community-based organizations as needed
- Collaborated with the Development Director to provide compelling stories that demonstrated the impact and outcomes of programs, contributing to successful grant submissions and stakeholder engagement
- Tracked program metrics and reported accurately in King County’s Clarity database, in-house database, and with other funders in a timely manner.
Account Representative
Molina Healthcare
Yakima, WA
08.2020 - 10.2020
- Develop sales strategies to procure sufficient number of referrals and other self-generated leads to meet sales targets through active participation in community events and targeted community outreach to group associations, community centers, senior centers, senior residences and other potential marketing sites.
Community Engagement Specialist
Molina Healthcare of WA
Yakima, WA
08.2016 - 08.2020
- Established and maintained valuable relationships with corporate partners, social services organizations, and local nonprofit charities, resulting in reciprocal benefits for all stakeholders
- Delivered compelling presentations to members, potential members, community leaders, and stakeholders, effectively communicating program benefits and objectives
- Collaborated with healthcare leadership, community leaders, and corporate executives to advance program awareness, resulting in increased participation and support
- Community Outreach:
- Conducted monthly visits to Departments of Health, Federally Qualified Health Centers (FQHC), Rural Health Centers (RHC), and clinics within assigned region of multiple counties, promoting community outreach programs and identifying resources to support them
- Organized and executed community events, conferences, and outreach programs, resulting in increased engagement and participation from community members
- Cultivated strong relationships with assigned providers in tribal communities, resulting in increased trust and participation in outreach programs
- Marketing and Budget:
- Served as a vital link between Molina Healthcare in two separate regions of the Washington area by creating brand awareness and opportunities for Molina through grassroots community-based efforts
- Managed a staff member that assisted with outreach events, resulting in increased efficiency and effectiveness of outreach efforts
- Managed a budget of $70,000 per year, strategically identifying organizations that aligned with Molina Healthcare's current strategies and sharing goals to further partnership and growth opportunities within Medicaid and American Indian/Alaskan Native populations..
Lead Outreach Coordinator
Community Health of Central Washington
Yakima, WA
08.2014 - 07.2016
- Here's a revised version of the resume bullet points:
- Conduct outreach efforts targeting underserved populations within CHCW clinic communities, promoting family services and community education to patients
- Coordinate CHCW participation in local health fairs and community events, and represent the organization at meetings sponsored by community groups
- Organize events tailored to specific vendors and attendees, and create and serve as a contact for these events
- Collaborate with community agencies and CHCW contracted health plans to ensure successful event planning and execution
- Assist targeted populations with enrollment into health insurance plans and inquire about community resources for patients
- Develop outreach flyers for distribution and facilitate training for HRSA requirements with Reception staff
- Train outreach staff to assist with enrollment through WAHealthPlanFinder and manage staff involved in outreach efforts
- Assist Clinic staff with resources for patients and ensure that outreach has sufficient promotion materials within a budget of $5,000
- Coordinate internal and external meetings, prepare materials, and ensure appropriate follow-up to support outreach efforts
Patient
Assister, Community Health of Central Washington
Yakima, WA
10.2013 - 08.2014
- Conduct outreach to identify individuals and families in need of health coverage and/or a healthcare provider, and assist clients with enrolling into Medicaid Health Plans
- Assist the Outreach Coordinator with organizing community events and identifying barriers in each community that CHCW serves
- Inquire about community resources for patients and provide education to the community about Medicaid Expansion and services available to qualified individuals
- Provide medical resources regarding services provided by CHCW and create partnerships with community agencies
- Organize health fairs to promote CHCW services and educate the community on health topics.
Sent Affairs Intern
Heritage University
Toppenish, WA
07.2013 - 12.2013
- Researched and created five community resource guides and developed a brochure highlighting the five dimensions of wellness
- Presented a financial aid literacy session to students and participated in the Financial Literacy Title 5 project, sharing data with administrators and faculty to identify and address students' needs at Heritage University
- Created a dedicated section on the Heritage University website for student resources to ensure easy access to important information
- Shadowed academic advisors, staff from student support services, and worked closely with the office coordinator to provide exceptional customer service to students, staff, and faculty
- Conducted individual consultations with students to help them access resources and achieve academic success.
Student Affairs Office Assistant
Heritage University
01.2013 - 05.2013
- Acted as the primary point of contact at the front desk, providing excellent customer service by greeting and scheduling appointments for students and assisting them with challenging situations.
Admin Representative
SOS Employment Group
01.2012 - 07.2012
- Conducted patient registration and verified demographic and insurance information, utilizing tools such as Passport and AIM to verify insurance coverage and authorizations
- Accurately documented insurance, accident, and auto accident information in patient charts to ensure comprehensive and up-to-date medical records.
Office Assistant
Horace Mann Insurance
06.2011 - 01.2012
- Print tiers and WSRB, Input client information for insurance quotes, phone customer service, gathered payments, filing.
Office Assistant/Data Entry, Talent Search Program
10.2009 - 06.2010
- Created and managed files, data entry and report generation.
Education
Bachelor of Social Work Degree - Social Work
2012
Related course work: social work practice and discussion within the criteria of families, organizations, groups, and communities.
Skills
- Skilled researcher with extensive experience
- Highly organized and professional
- Expert at problem-solving and multitasking
- Proficient in content marketing, project management, and budget planning
- Experienced in event planning
- Honest and clear communicator
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Resident Engagement
- Business Administration
- Operational Efficiency
Languages
Spanish
Professional Working
Certification
- Project Lead Training - March 2024
Non-profit Board Leadership
Diversity & Inclusion
Timeline
Interim Executive Director - REACH Renton
12.2022 - Current
Program Manager - REACH Renton
12.2021 - 12.2022
Account Representative - Molina Healthcare
08.2020 - 10.2020
Community Engagement Specialist - Molina Healthcare of WA
08.2016 - 08.2020
Lead Outreach Coordinator - Community Health of Central Washington
08.2014 - 07.2016
Patient - Assister, Community Health of Central Washington
10.2013 - 08.2014
Sent Affairs Intern - Heritage University
07.2013 - 12.2013
Student Affairs Office Assistant - Heritage University
01.2013 - 05.2013
Admin Representative - SOS Employment Group
01.2012 - 07.2012
Office Assistant - Horace Mann Insurance
06.2011 - 01.2012
Office Assistant/Data Entry, Talent Search Program -
10.2009 - 06.2010
Heritage University - Bachelor of Social Work Degree, Social Work
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