Fenix Hidalgo
Summary
Compassionate and dedicated social work professional with experience in case management, crisis intervention, and advocacy. Skilled in providing trauma-informed care and collaborating with multidisciplinary teams to achieve positive client outcomes. Bilingual (Spanish), with a strong commitment to cultural competence and community empowerment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Jewish Child Care Association (JCCA)
07.2022 - 08.2024
- Managed client caseload, conducting assessments, providing advocacy, and coordinating services with schools, hospitals, and legal entities
- Delivered crisis intervention and ensured compliance with ACS and OCFS regulations
- Maintained accurate documentation of client interactions, including Family Assessment Service Plans (FASP)
- Participated in inter-agency meetings and collaborated with therapists to develop and implement treatment plans
Assistant Theatre Manager
The Players Theatre
07.2018 - 06.2022
- Oversaw daily operations, ensuring safety and a positive environment for guests
- Managed financial transactions and mentored staff, ensuring professionalism and integrity
Social Work Intern
The Child Center of NY
01.2022 - 05.2022
- Co-facilitated educational classes on behavior management, parenting skills, and independent living
- Assisted in treatment plan development and service delivery for families
- Led parent/child playgroups and advocated for client needs within the community
Counselor Assistant
Nyack College Enrollment Services
10.2019 - 05.2021
- Assisted prospective students through the enrollment process, offering guidance and personalized support
- Conducted interviews and campus tours, maintaining confidentiality and preparing reports on student engagement
Education
Bachelor of Science - Social Work
Nyack College
New York, NY05.2022
Associate of Arts - Business Management
Mildred Elley
New York, NY01.2017
Skills
- Case Management
- Crisis Intervention
- Trauma-Informed Care
- Client Advocacy
- Resource Coordination
- Family Assessment Service Plans (FASP)
- Legal and Ethical Knowledge
- Active Listening
- Collaborative Teamwork
- Report Writing & Documentation
- Community Outreach
- Bilingual: Fluent in Spanish
- Proficient in Microsoft Office Suite
- Proficient in case management software
Certification
- Identifying and Addressing Intimate Partner Violence
- Trauma: How it Impacts the Brain, Development and Behavior
- Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment
- Prevention Case Planner Training: Courtroom Presentation & Preparation
Timeline
Case Manager
Jewish Child Care Association (JCCA)
07.2022 - 08.2024
Social Work Intern
The Child Center of NY
01.2022 - 05.2022
Counselor Assistant
Nyack College Enrollment Services
10.2019 - 05.2021
Assistant Theatre Manager
The Players Theatre
07.2018 - 06.2022
Associate of Arts - Business Management
Mildred Elley
- Identifying and Addressing Intimate Partner Violence
- Trauma: How it Impacts the Brain, Development and Behavior
- Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment
- Prevention Case Planner Training: Courtroom Presentation & Preparation
Bachelor of Science - Social Work
Nyack College
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