Feras Abdel-Rahim

• Quickly and accurately counted drawers at start and end of each shift.

• Built positive relationships with customers to increase repeat business.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Established and optimized schedules to keep coverage and service in line with forecasted demands.

• Project management and coordination with multiple departments, divisions, and sections to ensure that projects were on budget and on schedule.
• Created a report for an information system developed using the SDLC cycle.
• Worked with end users to query data, create custom reports and ensure data accuracy.
• Adept in troubleshooting and identifying current issues and providing effective solutions.
• Built various charts, graphs and PPT to show progress and milestones.
• Analyzed other groups’ projects to give constructive criticism and feedback.
• Kept the group on track and ensured all deadlines were met.

• Used text analytics to analyze thousands of hotel reviews to extract useful information.
• Prepared and created analytic reports on customers using Microsoft Excel (advanced),
Word, and PowerPoint.
• Conducted data analysis and reporting to support various business units.
• Created pivot tables in Excel to identify meaningful patterns and correlations.
• Created documentation and standard operating procedures for data analysis processes.
• Developed a business-centered presentation to deliver clear and concise results.
• Managed data quality and data governance processes ensuring data accuracy and
completeness.
• Worked with team on projects related to data analysis and reporting, ensuring timely and
accurate delivery of results.