Fer'Daysha Moton
Indianola,MS
Summary
Dedicated Customer Service Representative with 2 years of experience in call center operations, seeking a Remote Customer Service Representative role. Excelled in delivering precise information, resolving customer inquiries, and enhancing satisfaction. Skilled in process improvement and adept at providing customized product advice.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
ResultsCX
11.2024 - 02.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, always protecting client privacy.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Met customer call guidelines for service levels, handling time, and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
eHealth Insurance
10.2021 - 10.2024
- Verified insurance eligibility and coordinated benefit determinations, ensuring adherence to healthcare service requirements, and obtaining prior authorization.
- Accurately updated patient demographics and insurance information, preserving the accuracy and integrity of customer databases.
- Facilitated departmental efficiency by performing various clerical duties, including meticulous record-keeping, data entry, and correspondence management.
- Handled inbound and outbound customer communications, effectively generating sales leads and assessing customer needs to enhance satisfaction.
Education
High School Diploma -
Gentry High School
Indianola, MS05.2021
Associate of Arts - Elementary Education
Mississippi Delta Community College
Moorhead, MS05-2023
Skills
- Active Listening
- Microsoft Excel
- Microsoft Word
- Customer Service
- Microsoft Windows
- Call Volume and Quality Metrics
- Medical Terminology Knowledge
- Call Center Operations
- Time Management
- Prioritization
- Typing Proficiency
- Microsoft PowerPoint
- Data Entry
- Multitasking
Timeline
Healthcare Customer Service Representative
ResultsCX
11.2024 - 02.2025
Customer Service Representative
eHealth Insurance
10.2021 - 10.2024
High School Diploma -
Gentry High School
Associate of Arts - Elementary Education
Mississippi Delta Community College
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