Ferdinand C. Brooks
Brandywine,MD
Summary
Dynamic Management Program Analyst with extensive IT experience at DHS/USCIS, excelling in budget management and financial analysis. Proven track record in program evaluation and compliance, driving operational improvements through stakeholder collaboration. Expert in developing technical specifications, delivering impactful recommendations that enhance organizational efficiency and effectiveness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Management Program Analyst
DHS/USCIS/OIT
08.2012 - Current
- Delivered program management support to Department of Homeland Security's IT Field Services Division.
- Generated comprehensive operational performance reports for management review.
- Reduced support ticket backlog by implementing effective issue resolution strategies.
- Analyzed support tickets, recommending product improvements to development team.
- Collaborated with technical teams and customers to define mission-aligned specifications.
- Managed financial operations through compliant budget plan execution.
- Coordinated IT procurement processes while fostering vendor relationships.
- Served as primary contact for technical service inquiries, resolving issues using product knowledge.
Management Analyst (Contractor)
Sayres & Associates
12.2011 - 08.2012
- Provided Program Management support to the Department of Homeland Security U.S. Customs and Immigration Services Chief of Enterprise Infrastructure Division within the Office of Information Technology.
- Performed tasks/functions in order to document workflows and/or processes to develop Standard Operating Procedures within the division.
- Responsible for the management of all SharePoint data inputs, in addition to time and accounting for employee.
- Responsible for reading difficult materials, such as scientific/technical reports, legal briefs, or new laws/regulations, in order to interpret their intent and impact on the organization, and made recommendations for responding to their intent and impact.
- In addition to use of word processing software (e.g., Microsoft Word, SharePoint, Visio) and Agency specific software (e.g., TECS, and Remedy software) to access, create, edit, print, send, retrieve, or manipulate data, files, or other information.
Program Analyst (Contractor)
Sayres & Associates
06.2011 - 12.2011
- Delivered full-time on-site support to Department of Homeland Security Office of Infrastructure Protection.
- Reviewed and recommended changes to policies, procedures, and regulations governing Critical Infrastructures.
- Evaluated communications aspects in response to natural disasters and security threats.
Operations/Emergency Management Supervisor
United States Air Force
12.2006 - 06.2011
- Activated and managed Civil Engineer command and control centers during peacetime, wartime, and contingency operations.
- Processed and controlled work requirements for civil engineer workforces while maintaining resource accountability.
- Led development, analysis, and evaluation of infrastructure emergency preparedness plans over 11 years.
- Developed standard operating procedures for disaster response, continuity of operations, and emergency actions.
- Coordinated crisis management activities, delivered disaster preparedness training, and prepared emergency plans for various disasters.
- Increased unit production rate from 93% to 97.5%, exceeding compliance requirements by 12%.
- Tracked and prioritized 4.5K work requests with a 93% completion rate supporting mission success.
- Revamped Facility Manager Program at Beale Air Force Base, reducing financial reporting errors by 90% across 26 managers.
Enlisted Accessions Recruiter
United States Air Force
12.2003 - 12.2006
- Organized and executed recruitment programs to meet personnel needs of United States Air Force.
- Sourced, interviewed, and screened candidates for current and future job openings.
- Achieved 250% of assigned production goal in May 2005, leading departmental performance.
- Exceeded fiscal year 2004 accessions goal by attaining 123% of target.
- Recognized as Top Marketing Recruiter for fiscal year 2005 through advanced marketing skills.
- Developed a comprehensive process utilizing interviews and surveys to assess customer needs.
- Implemented strategic communications plan, increasing public awareness by 10% annually.
- Enhanced media coverage by 47% through proactive media relations initiatives.
Operations/Emergency Management Technician
United States Air Force
09.2000 - 12.2003
- Converted manual reporting system to computerized ticketing, reducing errors in earned reimbursements by 99%.
- Led research, software selection, installation, and staff training for new system implementation.
- Coordinated Civil Engineer asset deployment during September 11 attacks, enhancing Robins AFB force protection levels.
- Rapidly fortified base infrastructure and utilities for wartime readiness.
- Developed In-Service Work Program for 13 cost centers, programming $1.2 billion in facility repairs.
Education
MBA - Information Technology Management
Trident University
Cypress, CA06.2012
Bachelor of Science - Information Technology Management
Touro University International
Cypress, CA04.2011
Skills
- Budget management
- Financial analysis
- Program evaluation and compliance
- Technical specifications oversight
- Stakeholder collaboration
- IT support
- project management
- system administration
- technical documentation
Certification
- Contracting Officer’s Representative (COR) Level I, Defense Acquisition University
- Contracting Officer’s Representative (COR) Level II, Defense Acquisition University
- Contracting Officer’s Representative (COR) Level III, Defense Acquisition University
Timeline
Management Program Analyst
DHS/USCIS/OIT
08.2012 - Current
Management Analyst (Contractor)
Sayres & Associates
12.2011 - 08.2012
Program Analyst (Contractor)
Sayres & Associates
06.2011 - 12.2011
Operations/Emergency Management Supervisor
United States Air Force
12.2006 - 06.2011
Enlisted Accessions Recruiter
United States Air Force
12.2003 - 12.2006
Operations/Emergency Management Technician
United States Air Force
09.2000 - 12.2003
MBA - Information Technology Management
Trident University
Bachelor of Science - Information Technology Management
Touro University International