FEREBORY DORE
New York,USA
Summary
Driven professional with extensive experience in program management and customer service. Proven ability to manage high-volume communications, maintain accurate records, and coordinate operations effectively. Committed to enhancing customer satisfaction and operational efficiency in remote roles.
Overview
1
1
Language
16
16
years of professional experience
Work History
Extracurricular Manager
The École
New York, USA
06.2023 - Current
- Manage daily operations of after-school and summer programs serving families and staff.
- Provide exceptional customer service via phone, email, and in person.
- Maintain student records, enrollment data, schedules, and program documentation.
- Coordinate instructors, vendors, and parents while resolving issues professionally.
- Use Microsoft Office and Google Workspace to prepare reports and communications.
French Teacher
Arts and Athletics
01.2018 - 01.2023
- Developed engaging French lesson plans for diverse student groups.
- Facilitated immersive language activities to enhance conversational skills.
- Assessed student progress and provided constructive feedback regularly.
- Coordinated cultural events to promote French language and culture awareness.
- Implemented technology tools to support language learning and engagement.
Assistant Director
Harlem Children’s Zone
01.2013 - 01.2018
- Coordinated programs supporting children and families in Harlem communities.
- Developed strategic initiatives to enhance educational opportunities for local youth.
- Oversaw team training and professional development for staff members.
Program Coordinator
Harlem Children’s Zone
01.2011 - 01.2013
- Coordinated program activities to support children and families in Harlem community.
- Developed schedules for workshops and events to ensure timely execution.
- Managed communication between staff, parents, and community partners effectively.
- Assisted in grant writing to secure funding for various initiatives.
Education
M.A. - French Literature
West Chester University
B.S. - Professional Studies – International Business Management
Skills
- Program coordination
- Curriculum development
- Community engagement
- Data management
- Technology integration
- Customer relationship management
Languages
French
Full Professional
Timeline
Extracurricular Manager
The École
06.2023 - Current
French Teacher
Arts and Athletics
01.2018 - 01.2023
Assistant Director
Harlem Children’s Zone
01.2013 - 01.2018
Program Coordinator
Harlem Children’s Zone
01.2011 - 01.2013
M.A. - French Literature
West Chester University