Fereshtae (Fere) Nouri
Austin,TX
Summary
Dynamic and results-driven professional with a proven track record at Panera Bread, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and training staff, while maintaining a welcoming atmosphere. Skilled in problem-solving and time management, consistently delivering exceptional guest experiences in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House/Back of House
Panera Bread
Austin, TX
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Front of House
Tinos Greek Cafe
Austin, TX
06.2019 - 03.2025
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
Front of House
Galaxy Cafe
03.2022 - 07.2023
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new employees on company procedures, ensuring consistent quality in front of house services.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
Nordstrom Rack
Austin, TX
11.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Anderson High School
Austin, TX05.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
-FOOD certified
-TABC
Timeline
Front of House/Back of House
Panera Bread
01.2024 - Current
Front of House
Galaxy Cafe
03.2022 - 07.2023
Sales Associate
Nordstrom Rack
11.2021 - 12.2022
Front of House
Tinos Greek Cafe
06.2019 - 03.2025
Anderson High School