FERIDE MUSLIM
Glenmont
Summary
Results-driven and detail-oriented professional with over 10 years of comprehensive experience in customer service, accounts payable, and administrative support. Demonstrated expertise in managing high volumes of documentation with precision, enhancing operational efficiency through workflow optimization, and delivering high-quality service to diverse client and patient populations. Recognized for strong problem-solving abilities, organizational acumen, and a consistent commitment to supporting organizational excellence and customer satisfaction.
Overview
31
31
years of professional experience
Work History
TAX TECH 1 TRAINEE
NEW YORK STATE DEPTARTMENT OF TAX AND FINANCE
Latham, NY
12.2025 - Current
- Training on different types of audits which include Business C Schedules, Pension and NYS Earned Income Credit
PATIENT SERVICE ASSOCIATE
Albany Med Health System
Albany, NY
01.2016 - Current
- Provided exceptional customer service to patients, supported administrative functions, ensuring smooth operations and delivering exceptional patient care.
- Responsible for maintaining Dr. Robert Busch daily work schedule
- Handling new patients appointments
- Monitoring daily tasks, worklist, emails, phone calls
- Schedule/Reschedule patients appointments in PM System
- Effectively handled telephone coverage, quickly addressing patient medical inquiries, prescription renewal request and concerns.
- Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records.
RESEARCH TECH/ RESEARCH COORDINATOR
Albany Med Health System
Albany, NY
12.2024 - 12.2025
- Supporting administrative functions Research Department, ensuring smooth operations and delivering exceptional patient care.
- Analysis the protocol that was given by the Sponsor
- Review potential research patients and determine their eligibility to participate in the study.
- Review labs to make sure the patient is in its target and continuous monitoring of the patients medications and health status
- Assisted with scheduling appointments and managing patient inquiries
- Maintained accurate and up-to-date records, ensuring compliance with healthcare regulations.
- Perform general office tasks, including data entry, filing and correspondence preparation.
- Work with the principal investigator to review work chart notes internally and externally
HUMAN RESOURCES ADMIN
Albany Med Health System
Albany, NY
01.2014 - 01.2016
- Providing excellent services to our new employees and existing workforce.
- Processed new hire paperwork
- Updating the clearance log for new employees every two weeks
- Create new requisitions for new jobs postings
- Handle phone inquires
ACCOUNTS PAYABLE SPECIALIST
DASNY - Dormitory Authority of the State of New York
Albany, NY
01.2000 - 01.2002
- Responsibility to process accurate and timely processing of payments.
- Enter, review, process invoices and payment request of low to moderate level of complexity and ensure compliance with the contract, purchase order or bond document and DASNY policies and procedures, as well as relevant state and federal laws.
- Approve progress payments to low to moderate complexity, as directed.
- Reconcile open items and submissions processed to ensure that all submissions have been properly logged, processed, and accounted for.
- Maintain and reconcile the lien docket and create the appropriate system holds and/or vouchers in the financial management system, ensuring that payments to contractors/vendors are held and released correctly.
- Ensure frequent and adequate follow-up on open payment request to ensure timely resolution of problems and timely payments.
- Adhere to DASNY standards for confirming changes or additions to banking information related to payments scheduled through accounts payable and document confirmation. Prepare and submit vendor updates request forms as necessary to update vendor information in the financial management system.
ACCOUNTS PAYABLE CLERK
Metropolitan Life Insurance
Troy, NY
01.1995 - 01.2000
- Review each transaction request to ensure validity and completeness, including review of sales tax payable
- Processed vendor invoices accurately and efficiently to ensure timely payments (65-80 day) totaling $50 million annually
- Ensure correct approval, coding, and monitoring invoices
- Communicated with internal and external clients
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
- Maintained organized digital records of invoices and payment documentation for easy retrieval.
- Assisted in month-end closing procedures by preparing necessary reports and supporting documentation.
Education
Bachelor of Science - Management
Ashworth College
Norcross, GA07-2025
Associate of Science - Business Management
Bryant & Stratton College
NY03-1992
Skills
- Exceptional Communication
- Problem Solving
- Multitasking
- Organizational Skills
- Time Management
- Written and Verbal Communication
LANGUAGES
English Native
Turkish Advanced
Timeline
TAX TECH 1 TRAINEE
NEW YORK STATE DEPTARTMENT OF TAX AND FINANCE
12.2025 - Current
RESEARCH TECH/ RESEARCH COORDINATOR
Albany Med Health System
12.2024 - 12.2025
PATIENT SERVICE ASSOCIATE
Albany Med Health System
01.2016 - Current
HUMAN RESOURCES ADMIN
Albany Med Health System
01.2014 - 01.2016
ACCOUNTS PAYABLE SPECIALIST
DASNY - Dormitory Authority of the State of New York
01.2000 - 01.2002
ACCOUNTS PAYABLE CLERK
Metropolitan Life Insurance
01.1995 - 01.2000
Associate of Science - Business Management
Bryant & Stratton College
Bachelor of Science - Management
Ashworth College