FERMIN CRUZ
Ventura County,CA
Summary
Highly motivated sales professional with experience in customer relations, lead generation, sales presentation, creative marketing. Consistent with converting sales prospects into satisfied clients creating repeat business along with referrals.
Overview
9
9
years of professional experience
Work History
Sales Representative
Western Banks
04.2019 - 05.2024
- Follow up on inquiries & referrals.
- setup appointments to identify clients needs and recommending appropriate solutions.
- Prepare and deliver proposal’s, quotes, & contracts in a timely & accurate manner.
- Build & maintain strong relationships with architects/engineers, city building & planning clerks, subcontractors.
- Specialize in Home remodel & ADU contracts.
Customer Service Rep
Produce Available
10.2017 - 03.2019
- Take orders via phone call, input information into CRM system, answer emails within 15min time limit, high traffic call center requires taking orders quickly.
- Print out overview of invoice register and customer service register towards end of every shift, and correct any mistakes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientele.
Leasing & Sales Specialist
Infiniti of Thousand Oaks
02.2016 - 09.2017
- Infiniti USA training and certification, Greet customers, Work with management to create deal
- Follow up and efficiently use CRM
- Gather all proper paperwork and follow through with whole car sale process efficiently
- Meet car sales Quota every month and CSI score
- Reach out to customers vie email, phone, and or text
- Responsible for delivery of sold vehicle.
Car Salesman
CJ Wilson Mazda Car Salesman
07.2015 - 01.2016
- Mazda USA training and certification, customer follow up,
- Gather all proper paperwork and follow through with whole car sale process efficiently, needs assessment with customer and vehicle, give excellent customer service and build rapport.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
Office Assistant
Albanese Realty
01.2015 - 06.2015
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Entered numerical data into databases in a timely and accurate manner.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Developed correspondence letters, memos and emails.
- Delivered clerical support by handling range of routine and special requirements.
Education
Diploma -
Pacifica High School
Oxnard, CASkills
- Excellent customer communication and interpersonal skills
- Bilingual (Fluent in Spanish/English)
- Complex Problem Solving
- Adaptable and Resilient
- Rapport Building
- Tech Savvy
- Negotation
Timeline
Sales Representative
Western Banks
04.2019 - 05.2024
Customer Service Rep
Produce Available
10.2017 - 03.2019
Leasing & Sales Specialist
Infiniti of Thousand Oaks
02.2016 - 09.2017
Car Salesman
CJ Wilson Mazda Car Salesman
07.2015 - 01.2016
Office Assistant
Albanese Realty
01.2015 - 06.2015
Diploma -
Pacifica High School