Fermin Guerrero
Sparks,NV
Summary
Dynamic professional with a strong background in smart home security installation, sales, team leadership, and customer service. Demonstrated expertise in leading and motivating teams to achieve optimal performance in fast-paced environments. Proficient in troubleshooting, system installations, and inventory management while cultivating positive customer relationships. Committed to delivering exceptional results and driving continuous improvement across all operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vivint Lead Technician
Smart Home Pro
Reno, NV
11.2023 - Current
- Lead and motivate the Reno & Sacramento teams, ensuring smooth operations and customer satisfaction.
- Manage virtual team meetings and serve as the designated Manager on Duty for both Reno and Stockton teams.
- Oversee installations and service for Vivint Security systems, ensuring accurate documentation and compliance with procedures.
- Handle customer issues efficiently, ensuring excellent service and satisfaction.
- Test and repair security system equipment as necessary.
- Pitch Vivint products to potential and existing customers, maintaining strong relationships.
Vivint Field Service Technician
Smart Home Pro
Reno, NV
01.2022 - 11.2023
- Supervised and supported the Reno team, delegating tasks and ensuring deadlines were met.
- Provided exceptional customer service, resolving issues and fostering positive relationships.
- Maintained an in-depth knowledge of Vivint security products and services, supporting sales and troubleshooting.
- Trained new employees on best practices and equipment usage.
- Managed inventory and handled company purchasing responsibilities.
Warehouse Worker
JC Penney Logistics
Reno, NV
11.2020 - 01.2022
- Managed inventory, ensuring timely and accurate processing of shipments.
- Operated forklifts and assisted in meeting assembly line demands.
- Coordinated deliveries, handled customer inquiries, and ensured smooth operations.
Education
Diploma -
Apopka High School
Apopka, FLSkills
- Sales & Negotiation
- Security System Installation & Troubleshooting
- Operational Management & Leadership
- Bilingual (Spanish & English)
- Inventory Management & Warehouse Experience
- Forklift Operation
- Microsoft Office Suite
- Customer Service & Conflict Resolution
- Public Speaking & Mentoring
- Time Management & Scheduling
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Report preparation
- Maintenance and repairs
- OSHA compliance
- Tech-Savvy
- Equipment maintenance
- Heavy lifting
- Written/Verbal communication
- Equipment Repair
- Customer service
- Software configuration
- System Tests
- Repair services
- User training
Accomplishments
Selling up to 18 leads in a year
Certification
- OSHA 10
- OSHA 30
- Forklift Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vivint Lead Technician
Smart Home Pro
11.2023 - Current
Vivint Field Service Technician
Smart Home Pro
01.2022 - 11.2023
Warehouse Worker
JC Penney Logistics
11.2020 - 01.2022
Diploma -
Apopka High School