Fern Furman
Owings Mills,United States
Summary
Dynamic and customer-focused professional with extensive experience at Giants Food Store, excelling in front-end operations and enhancing transaction efficiency. Proven ability in time management and product restocking, consistently improving customer satisfaction and loyalty. Skilled in point-of-sale systems, ensuring accurate and swift service delivery.
Overview
15
15
years of professional experience
Work History
Front End Associate/Gas Station Attendant
Giants Food Store
Reisterstown, MD
04.2020 - Current
- Oversaw accurate operation of point-of-sale systems, enhancing overall transaction efficiency.
- Engaged with team members to monitor inventory status and implement timely restocking strategies.
- Provided support in merchandising initiatives, contributing to improved product visibility.
- Learned safety procedures and store policies to ensure compliance and promote a secure environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Collaborated with cross-functional teams to ensure seamless integration of front-end designs with back-end functionality.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
Produce Associate/Bakery Clerk
Eddie's of Roland Park
Baltimore, MD
02.2016 - 2020
- Operated equipment for receiving and processing fresh produce deliveries
- Maintained cleanliness and organization in storage areas to optimize workflow
- Assisted customers with inquiries, providing knowledgeable service on produce selection
Gas Station Attendant
BP
Owings Mills, MD
03.2011 - 03.2016
- Assisted customers with fueling and convenience store purchases
- Maintained cleanliness and organization of fuel pumps and store areas
- Operated point-of-sale system for efficient transaction processing
- Assisted customers with fueling and convenience store purchases
Education
No Degree - General Studies
Mogan State University
Baltimore, MDHigh School Diploma -
Franklin Senior High
Reisterstown, MD06-1981
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
Timeline
Front End Associate/Gas Station Attendant
Giants Food Store
04.2020 - Current
Produce Associate/Bakery Clerk
Eddie's of Roland Park
02.2016 - 2020
Gas Station Attendant
BP
03.2011 - 03.2016
No Degree - General Studies
Mogan State University
High School Diploma -
Franklin Senior High