Fern Gaudette (They/Them)
South Burlington,VT
Summary
Detail-oriented, highly-adaptable professional with experience in retail and food service. Expert in time management and inventory control, consistently delivering high-quality customer interactions while supporting team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate/Backroom Associate
Plato's Closet
Williston, VT
03.2024 - Current
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Monitored inventory levels, identifying discrepancies and communicating needs to management promptly.
- Participated in training new associates on store policies and operational procedures to ensure consistency.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Supported sales floor operations by preparing merchandise timely for display.
- Maintained orderly stockroom for ease of retrieval.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Managed incoming calls, ensuring prompt and accurate responses to customer inquiries.
- Checked tags for discrepancies.
- Responsible for tagging, sensoring, hanging and organizing 1000+ articles of clothing per day.
- Responsible for complement of side tasks despite busy days.
Line Cook
Pascolo Ristorante
Burlington, VT
06.2023 - 03.2024
- Prepared ingredients and maintained cleanliness in kitchen to ensure compliance with health and safety standards.
- Operated kitchen equipment efficiently to support food preparation and enhance workflow.
- Collaborated with team members to streamline food service during peak hours for improved customer satisfaction.
- Monitored stock levels and communicated needs to maintain sufficient inventory of supplies.
- Executed cooking techniques following recipes to deliver high-quality dishes consistently.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Bueno Y Sano
South Burlington, VT
09.2022 - 05.2023
- Trained new staff on proper food handling procedures and kitchen protocols for seamless operations.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Relaying important catering information to manager.
- Professionally handling doordash, online ordering and in-person customer issues/ complaints.
Education
High School Diploma -
Center For Technology, Essex
Essex, VT06-2022
High School Diploma -
South Burlington High School
South Burlington, VT06-2022
Skills
- Teamwork and collaboration
- Verbal/written communication
- Conflict resolution
- POS system operation
- Meeting deadlines
- Adapt to diverse groups
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Detail Oriented
- Exceptional customer service
Timeline
Sales Associate/Backroom Associate
Plato's Closet
03.2024 - Current
Line Cook
Pascolo Ristorante
06.2023 - 03.2024
Line Cook
Bueno Y Sano
09.2022 - 05.2023
High School Diploma -
Center For Technology, Essex
High School Diploma -
South Burlington High School