Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FERNAND PINTO

Summary

Communicative Customer Service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationship with customer. Offers skill with CRM system paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Agent Supervisor

STALION INC
08.2023 - 03.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining exceptional service standards.
  • Trained new team members on company policies and customer service protocols.
  • Implemented process improvements to enhance service delivery efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

SUPERVISOR OF SALES

INSURANCE AT YOUR NEED
05.2020 - 08.2023
  • Led sales team to achieve quarterly targets through strategic planning and execution.
  • Implemented customer relationship management (CRM) software to streamline client interactions and improve service delivery.
  • Developed training programs for new sales representatives, enhancing product knowledge and sales techniques.
  • Analyzed market trends to identify new business opportunities, resulting in increased lead generation.

Education

Business Administration

UNIVERSIDAD TEHCNOLOGICA DE HONDURAS
LA CEIBA, HONDURAS
06-2017

Skills

  • Services recommendations
  • Product Knowledge
  • Complaint Resolution
  • Database Management
  • Customer Service
  • Team management
  • Coaching and mentoring
  • CRM software
  • Sales processes

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Agent Supervisor

STALION INC
08.2023 - 03.2025

SUPERVISOR OF SALES

INSURANCE AT YOUR NEED
05.2020 - 08.2023

Business Administration

UNIVERSIDAD TEHCNOLOGICA DE HONDURAS

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