Fernanda A. Mariner
Locust Grove,GA
Summary
Account management professional skilled in fostering long-term relationships and driving business growth within competitive markets. Strong background in identifying opportunities and delivering tailored solutions to meet complex customer needs. Adept at collaborating with teams to enhance service delivery and align objectives with customer satisfaction.
Overview
16
16
years of professional experience
Work History
Account Manager II
Wencor Group
Peachtree City, GA
07.2023 - Current
- Acted as primary contact, fostering long-term relationships with commercial customers to promote satisfaction and loyalty.
- Identified and developed new business opportunities within assigned customer base to expand market reach.
- Develop sales opportunities by researching and identifying potential opportunities.
- Provided commercial expertise to OEMs and brokers to enhance product alignment and support.
- Proactively works with all divisional management and related support departments to ensure on-time customer service needs are met or exceeded.
- Communicate with clients to resolve issues to avoid delays, cancellations.
- Provided support for issues and collaborated with functional groups to strategize solutions for issue resolution.
- Develop and maintain comprehensive technical knowledge of group/divisional products, applications, features, advantages and benefits.
Account Advisor II
Fusion Connect
Atlanta, GA
07.2018 - 01.2020
- Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty.
- Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately.
- Follow up on inbound leads that are generated by external generation tools.
- Identified and developed sales opportunities through targeted research and outreach.
- Implemented call-out campaigns and conducted cold calls to engage outbound clients.
- Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customers.
- Forecast service needs and create innovative service solutions.
- Overcome objections of prospective customers.
- Contacted customers regularly to monitor developments and proactively address potential issues.
Account Manager
Spectrum Charter
Charlotte, NC
02.2012 - 03.2018
- Served as the primary contact for new and existing commercial customers, fostering long-term relationships.
- Retained customers through relationship building and upsold additional Spectrum products and services using proven retention strategies.
- Collaborated with Business Development to enhance customer relationships and strategically managed each customer account.
- Met and exceeded sales targets by generating sales from inbound calls and following up with potential customers.
- Develop sales opportunities by researching and identifying potential opportunities.
- Forecast service needs and create innovative service solutions.
- Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives.
- Maintained and updated customer database to ensure accuracy and accessibility.
- Overcome objections of prospective customers.
Account Manager Inside Sales
Muzak Mood Media
Fort Mill, SC
01.2010 - 01.2012
- Served as the primary Account Manager for all in-service activities.
- Developed sales opportunities by researching and identifying potential opportunities and broadening existing accounts within B2B vertical.
- Engaged with incoming inquiries to nurture relationships and convert leads into sales opportunities.
- Fostered long-term relationships with commercial customers, enhancing satisfaction and loyalty.
- Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products.
- Addressed client concerns to enhance product understanding and facilitate sales conversion.
- Provides support for issues, and works with the functional groups to strategize, solutions for issue resolution while maintaining the entire Customer Service experience.
- Managed multiple tasks and collaborated with different departments to streamline customer service operations.
- Communicates with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures.
Education
Business Administration -
Greensboro College
01-2001
Skills
- B2B sales
- Business development
- Sales leadership
- Customer retention
- KPI tracking
- CRM and reporting analytics
- Salesforce experience
- CRM and call tracking systems
- Excel expertise
- Microsoft Office
- ERP system experience
- Analytical and problem-solving skills
- Cross-functional collaboration
- Effective remote communication
- Relationship building
- Communication skills
- Digital document management
Timeline
Account Manager II
Wencor Group
07.2023 - Current
Account Advisor II
Fusion Connect
07.2018 - 01.2020
Account Manager
Spectrum Charter
02.2012 - 03.2018
Account Manager Inside Sales
Muzak Mood Media
01.2010 - 01.2012
Business Administration -
Greensboro College