Fernanda Bashir
Jacksonville
Summary
Customer service and client relations experience in fast paced retailed and professional environment. Looking to gain more valuable skills and experience with customer service and patient relations in the medical field.
Developed strong administrative and organizational skills in fast-paced medical environment, focusing on patient interactions and office management. Looking to transition into new field, bringing expertise in managing schedules and maintaining accurate records. Prepared to apply these skills to ensure smooth operations and enhance productivity in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
Pediatric Associates
05.2024 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Demonstrated proficiency in various medical software programs, adapting to new technology as required for optimal job performance.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Assistant/Administrative Assistant
Oak Hill Family Care
03.2024 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Medical Administrative Assistant Intern
Savannah
08.2022 - 12.2022
- Participated in team meetings focused on process improvements to enhance patient satisfaction rates across various touchpoints within the clinic setting.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated adaptability when dealing with multiple priorities in a fast-paced medical office environment without compromising work quality or attention to detail.
- Handled incoming phone calls professionally while directing them appropriately within the practice setting.
- Contributed to a welcoming environment by keeping reception area clean, organized, and well-stocked with necessary materials.
Customer Service Associate
Victoria's Secret
04.2022 - 08.2022
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to products, assisting with finding merchandise
- Provided accurate information about products, prices, and availability both in person and over the phone
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Completed transactions, exchanges and returns to support payment processing.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Customer Service Associate
DICK'S Sporting Goods
05.2021 - 04.2022
- Resolved conflict arising from incorrect orders or damaged goods promptly and professionally
- Built relationships with customers by providing helpful advice on product selection
- Performed cash register operations accurately to process sales and handle payments
- Engaged with customers to understand and anticipate customer service needs
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05.2022
Skills
- Cash Handling
- Leadership
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Inventory stocking
- Interpersonal relationship building
- Communication Competence
- Proficiency in medical management systems
- Typing proficiency
Timeline
Medical Administrative Assistant
Pediatric Associates
05.2024 - Current
Medical Assistant/Administrative Assistant
Oak Hill Family Care
03.2024 - 05.2024
Medical Administrative Assistant Intern
Savannah
08.2022 - 12.2022
Customer Service Associate
Victoria's Secret
04.2022 - 08.2022
Customer Service Associate
DICK'S Sporting Goods
05.2021 - 04.2022
High School Diploma -
Englewood High School
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