Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belen Lopez

Tucson,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Medical Administrative Assistant

Sonoran ENTA
01.2024 - Current
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.

Customer Service Representative

Nordstrom Rack
05.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Identified discrepancies between physical count and computer data.

Nail Technician Student

Tucson College Of Beauty
04.2023 - 11.2023
  • Provided manicures, pedicures and nail treatments to clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Cleaned and sterilized tools and work areas between customers.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Conducted consultations with clients to determine their needs and preferences.
  • Used rotary abrasive wheels to shape and smooth nails or artificial extensions.

Benefit Eligibility Specialist

State of Arizona Department of Economic Security
10.2022 - 04.2023
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Analyzed financial information provided by applicants to verify income levels.
  • Assisted clients with completing forms required for processing applications.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Ensured compliance with all applicable laws and regulations governing benefit programs.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.

Teller

One Az Credit Union
03.2022 - 10.2022
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.

Loan Officer

Southeastern Arizona Federal Credit Union
07.2019 - 01.2022
  • Developed and maintained relationships with potential customers to increase loan business.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Counseled clients on debt management and repayment plans.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Negotiated terms and conditions of loan contracts.
  • Verified accuracy of loan documents prior to approval.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.

Education

Licenced Nail Technician - Nail Technology

Tucson College of Beauty
Tucson, AZ
11.2023

Diploma -

Douglas High School
01.2005

Skills

  • HIPAA compliance
  • Bilingual English/Spanish
  • Documentation and Record Keeping
  • Cash Handling
  • Client Interview
  • Appointment scheduling
  • Multi-line phone systems

Timeline

Medical Administrative Assistant

Sonoran ENTA
01.2024 - Current

Customer Service Representative

Nordstrom Rack
05.2023 - Current

Nail Technician Student

Tucson College Of Beauty
04.2023 - 11.2023

Benefit Eligibility Specialist

State of Arizona Department of Economic Security
10.2022 - 04.2023

Teller

One Az Credit Union
03.2022 - 10.2022

Loan Officer

Southeastern Arizona Federal Credit Union
07.2019 - 01.2022

Diploma -

Douglas High School

Licenced Nail Technician - Nail Technology

Tucson College of Beauty

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Belen Lopez