Sherrel Smith
Monroeville,AL
Summary
Experienced Medical Administrative Assistant with a strong background in healthcare administration and patient care support. Skilled in medical scheduling, insurance verification, EHR documentation, and patient intake within hospital and clinical settings. Certified Nursing Assistant and Certified Medical Assistant with a commitment to providing compassionate patient care and maintaining efficient healthcare operations.
Dedicated and detail-oriented Medical Administrative Assistant with over [Number] years of experience streamlining operations within high-volume hospital and clinical environments. Expert in managing the patient lifecycle, from initial intake and insurance verification to complex medical scheduling and accurate EHR documentation. Leveraging a dual background as a Certified Nursing Assistant (CNA) and Certified Medical Assistant (CMA), I possess a unique 360-degree understanding of healthcare delivery. This clinical foundation allows me to facilitate seamless communication between patients and providers, ensure HIPAA compliance, and maintain a compassionate, patient-centered atmosphere. Proven track record in optimizing administrative workflows, reducing wait times, and improving the accuracy of medical billing and coding records. Committed to organizational excellence and the delivery of high-quality healthcare support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Monroe County Hospital
Monroeville, AL
10.2023 - Current
- Managed high-volume patient calls and scheduling using multi-line phone systems
- Verified insurance and handled prior authorizations electronically
- Maintained and updated electronic health records (EHR) systems
- Communicated with patients and providers via phone and digital platforms
Medical Assistant
Rural Health Medical Program Inc.
Monroeville Al
07.2023 - 10.2023
- Assisted in patient intake and maintained accurate medical records to ensure efficient workflow.
- Performed routine laboratory tests and communicated results effectively to healthcare providers.
- Supported clinical staff by preparing examination rooms and sterilizing instruments for procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Remote Medical Administrative Assistant
Ansible Government Solutions
Salem, OR
07.2020 - 07.2023
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Facilitated communication between medical staff and patients, ensuring clarity of information.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance.
- Streamlined administrative processes, reducing wait times for patients and improving service delivery.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Certified Nursing Assistant
Monroe Manor Nursing Home
Monroeville Al
03.2017 - 07.2020
- Assisted residents with daily living activities to promote comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident rooms to ensure a safe environment.
- Collaborated with healthcare team to implement individualized care plans effectively.
Education
Associate Degree - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL03.2022
Medical Administrative Assistant Diploma -
Ultimate Medical Academy
Tampa, FL01.2021
Skills
- Remote communication tools (Zoom, phone systems)
- Electronic Health Records (EHR/EMR)
- Data entry & documentation
- Scheduling software
- HIPAA-compliant communication
- Virtual communication
- Remote scheduling
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Appointment scheduling
- Multi-line phone systems
- Medical office equipment usage
- Scheduling expert
- Patient flow management
- Insurance verification mastery
- Charting and clinical documentation
- Medical terminology proficiency
- Phone and email etiquette
- Multitasking and organization
- Positive attitude
- Attention to detail
- Insurance verification
- Computer skills
- Patient charting
- Electronic charting
- Patient registration
- Office administration
- EMR software
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
- CPR Certification
- AED Certification
- Medical Administrative Assistant Certification
Timeline
Medical Administrative Assistant
Monroe County Hospital
10.2023 - Current
Medical Assistant
Rural Health Medical Program Inc.
07.2023 - 10.2023
Remote Medical Administrative Assistant
Ansible Government Solutions
07.2020 - 07.2023
Certified Nursing Assistant
Monroe Manor Nursing Home
03.2017 - 07.2020
Associate Degree - Medical Administrative Assistant
Ultimate Medical Academy
Medical Administrative Assistant Diploma -
Ultimate Medical Academy