Kelli Ward
Bonaire
Summary
Versatile remote professional with extensive experience in customer support, healthcare administration, compliance, operations coordination, and client communication. Proven success managing high-volume workflows, resolving customer concerns, maintaining confidential records, and supporting cross-functional teams in fast-paced environments. Skilled in remote collaboration, administrative operations, documentation management, and delivering exceptional service through phone, email, and virtual platforms. Recognized for professionalism, adaptability, leadership, and strong problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Educator / Administrative Support Professional
Georgia
01.2016 - Current
- Managed daily communication with students, parents, administrators, and multidisciplinary teams in high-volume environments.
- Maintained confidential records and documentation while ensuring compliance with organizational and federal standards.
- Coordinated scheduling, reporting, documentation tracking, and operational support functions with strong attention to detail.
- Resolved customer and client concerns professionally through phone, email, and virtual communication channels.
- Utilized data systems to maintain accurate records, monitor progress, and support operational goals.
- Supported administrative workflows, audits, compliance procedures, and documentation management.
- Demonstrated leadership, organization, and adaptability while managing multiple priorities in fast-paced settings.
Logistics Specialist (92A)
Army National Guard
01.2015 - 01.2022
- Managed high-volume inventory tracking, documentation processing, and records management using automated systems.
- Verified reports, reconciled discrepancies, and ensured compliance with federal procedures and regulations.
- Conducted audits and maintained operational accountability with strong accuracy and organization.
- Coordinated with leadership and team members to improve workflow efficiency and operational effectiveness.
- Handled sensitive and confidential information with professionalism and discretion.
- Demonstrated strong leadership, communication, and problem-solving skills under pressure.
Education
Specialist - Curriculum & Instruction
Nova Southeastern University
Master of Education (M.Ed.) - Science Education
Nova Southeastern University
Bachelor of Science - Exercise Science
Georgia Southwestern State University
Skills
- Remote Customer Support
- Administrative & Virtual Assistance
- Healthcare & Insurance Support
- Data Entry & Records Management
- Scheduling & Calendar Coordination
- Client & Patient Communication
- Compliance & Confidentiality (HIPAA)
- CRM & Documentation Systems
- Email & Chat Support
- Microsoft Office Suite
- Google Workspace
- Team Collaboration
- Problem Solving & Conflict Resolution
- Process Improvement
- Multitasking & Time Management
- Phone & Virtual Communication
- Microsoft Excel, Word, Outlook, PowerPoint
- Virtual Communication Platforms (Zoom, Teams, Google Meet)
- Data Entry & Record Management Systems
- Scheduling & Administrative Software
- Remote Collaboration Tools
- Quick Learner of New Software & Platforms
Languages
English
Full Professional
Additional Qualifications
- Excellent written and verbal communication skills
- Strong customer service and client support background
- Professional phone and email etiquette
- Ability to work independently in remote environments
- Adaptable, dependable, and detail-oriented
- Strong organizational and multitasking abilities
- Experienced handling confidential and sensitive information
- Customer-focused mindset with strong interpersonal skills
Timeline
Educator / Administrative Support Professional
01.2016 - Current
Logistics Specialist (92A)
Army National Guard
01.2015 - 01.2022
Master of Education (M.Ed.) - Science Education
Nova Southeastern University
Bachelor of Science - Exercise Science
Georgia Southwestern State University
Specialist - Curriculum & Instruction
Nova Southeastern University