Earnett Johnson
Tallahassee
Summary
Self-motivated customer service professional with over 10 years of experience delivering responsive, solution-oriented support in retail, hospitality, and client care environments. Strong communicator with proven ability to manage high-volume interactions, resolve concerns efficiently, and work independently with minimal supervision. Committed to professionalism, accuracy, and delivering positive customer experiences in remote settings.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Health & Behavioral Dimensions, Inc
09.2022 - 11.2022
- Delivered individualized client support while maintaining accurate documentation.
- De-escalated challenging situations using calm, solution-focused communication.
- Maintained detailed records to ensure continuity of care.
- Worked independently while meeting performance and service expectations.
Housekeeper
The Link Hotel
08.2017 - 05.2022
- Responded promptly to guest requests and resolved concerns professionally.
- Prioritized tasks efficiently in a fast-paced environment.
- Maintained high service standards to support overall customer satisfaction.
Bus Cleaner
OIC of South Florida
02.2016 - 06.2017
- Ensured safety and quality standards were met under tight deadlines.
- Demonstrated strong reliability and accountability in independent work.
Cashier
Old Time Pottery
10.2015 - 01.2016
- Managed high-volume transactions with accuracy and efficiency.
- Addressed customer questions, processed returns, and resolved complaints.
- Maintained professionalism while multitasking in a busy retail setting.
Overnight Stocker
Walmart
04.2011 - 07.2015
- Assisted customers with product inquiries and issue resolution.
- Maintained organized inventory to improve customer experience.
- Worked independently to meet strict productivity goals.
Education
High School Diploma -
Dillard High School
Skills
- Remote Customer Support
- Call & Email Handling
- Active Listening
- Conflict Resolution
- De-escalation
- Data Entry & Documentation
- Time Management
- Multitasking
- Problem Solving
- Team Collaboration
- Attention to Detail
- Dependability
- Microsoft Office
- Email Communication
- Data Entry Systems
- Point-of-Sale (POS) Systems
- Scheduling Software
- Basic Computer Troubleshooting
Timeline
Direct Support Professional
Health & Behavioral Dimensions, Inc
09.2022 - 11.2022
Housekeeper
The Link Hotel
08.2017 - 05.2022
Bus Cleaner
OIC of South Florida
02.2016 - 06.2017
Cashier
Old Time Pottery
10.2015 - 01.2016
Overnight Stocker
Walmart
04.2011 - 07.2015
High School Diploma -
Dillard High School
Remote Work Readiness
Dedicated home workspace with reliable high-speed internet connection. Comfortable using phone systems, email platforms, and online communication tools.