Meesha Holtzlander
Orange Park,FL
Summary
Dedicated and empathetic professional with six years of recent experience in medical administrative roles and twelve or more years of previous customer service support. Proficient at managing complex administrative systems, resolving customer concerns with care, and communicating effectively across teams. I am eager to bring exceptional interpersonal skills and remote-ready discipline to a customer-centric company.
Overview
13
13
years of professional experience
Work History
Medical Administrative Assistant
Jax Spine and Pain Centers/Baptist Heart Specialist
Jacksonville, FL
01.2018 - Current
- Scheduled patient appointments, managed records, and liaised between medical staff and patients with consistent accuracy and confidentiality.
- Provided empathetic support in high-pressure situations, ensuring patient satisfaction, and trust.
- Introduced and improved workflows to streamline front office operations and patient interactions.
- Engaged regularly with patients in face-to-face interactions and telecommunications.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Coordinated meetings between physicians and other healthcare professionals.
Customer Service Representative
DVH Enterprises, LLC
Orange Park, FL
01.2013 - 01.2018
- Maintained a 98% customer satisfaction rating over five years through effective issue resolution.
- Assisted customers with billing, product inquiries, and problem-solving via phone, email, and chat.
- Packaged and invoiced products efficiently for shipping.
- Managed and coordinated inventory to ensure timely availability of products.
- Utilized various software applications such as CRM systems for tracking purposes.
- Researched new products or services that may be beneficial to customers.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
Education
NCMA Certification - Medical Assisting
Fortis College
Orange Park, FL10-2018
Some College (No Degree) - Business Management
Florida State College of Jacksonville
Jacksonville, FLSkills
- Remote communication and support
- Conflict resolution and de-escalation
- HIPAA compliance and record management
- CRM and helpdesk systems
- Microsoft Office and collaboration tools
- Data entry and workflow optimization
- Empathy in customer experience
- Attention to detail
Timeline
Medical Administrative Assistant
Jax Spine and Pain Centers/Baptist Heart Specialist
01.2018 - Current
Customer Service Representative
DVH Enterprises, LLC
01.2013 - 01.2018
NCMA Certification - Medical Assisting
Fortis College
Some College (No Degree) - Business Management
Florida State College of Jacksonville