Open To Work
Hannah Ajayi
Fort Worth,Texas
Summary
Certified Clinical Medical Assistant (CCMA) with experience supporting healthcare operations through patient communication, scheduling, documentation, and administrative coordination. Experienced in high-volume environments handling inquiries, maintaining electronic records, and ensuring HIPAA compliance. Adept at remote collaboration, problem resolution, and delivering patient-focused service that improves care coordination and operational efficiency.
Dependable Medical Administrative Assistant with background in managing patient information, scheduling appointments and providing support to healthcare staff. Strong multitasking abilities, efficient in handling administrative tasks while maintaining high levels of accuracy. Noteworthy impact in improving office efficiency through implementation of electronic health record system. Skilled communicator adept at building relationships with patients and team members.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Medical Administrative Assistant
Covenant Women's Health
Arlington, TX
03.2025 - 04.2026
- Coordinate patient intake processes, ensuring accurate documentation and efficient onboarding for daily appointments
- Manage appointment scheduling and patient communications, reducing scheduling conflicts and improving clinic flow
- Maintain and update electronic health records (EHR) with a high level of accuracy and attention to detail
- Ensure strict adherence to HIPAA regulations while handling sensitive patient information
- Collaborate with healthcare providers and administrative staff to streamline operations and enhance patient experience
- Support insurance verification and patient check-in processes to minimize delays and improve service delivery
- Identify and resolve patient concerns promptly, contributing to higher patient satisfaction and retention
- Coordinated communication between medical staff and patients effectively.
- Prepared medical charts and documents for daily patient visits.
Customer Service Representative
Amazon
Coppell, Texas
11.2019 - 12.2024
- Handled high-volume inquiries while maintaining professionalism and strong service quality
- Resolved account, order, and billing issues through effective problem-solving
- Documented customer interactions accurately in internal systems
- Built positive relationships through clear communication and timely support
- Maintained performance metrics in a fast-paced, technology-driven environment
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Mail Sorter
United States Postal Service (USPS)
Grapevine, TX
05.2018 - 10.2019
- Maintained accuracy and organization when processing sensitive mail and documentation
- Operated systems and followed strict procedural guidelines
- Collaborated with team members to support efficient daily operations
- Inspected mail for damage and reported issues to supervisors.
- Maintained organized workstations for effective workflow management.
- Sorted incoming mail for distribution to staff, departments and external customers.
Public Health Care Services
Community Health Support
Johannesburg, AR
01.2015 - 01.2017
- Assisted with community health education and outreach initiatives
- Supported underserved populations through health awareness programs
- Helped monitor and report community health concerns
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
National Certificate - Community Health
Mpilo Royal College of Health Education
Johannesburg, AR 01.2015 - 02.2017
Associate of Science - Computer And Information Sciences
Obafemi Awolowo University
Osogbo, Osun 05.2005 - 07.2009
Skills
- Medical Administrative Support
- Patient Scheduling & Appointment Coordination
- Electronic Health Records (EHR)
- HIPAA Compliance & Confidentiality
- Patient Intake & Documentation
- Telehealth & Remote Patient Support
- Insurance Verification Support
- Customer Service & Patient Communication
- Medical Office Workflow Coordination
- Data Entry & Record Management
- Problem Resolution & Patient Advocacy
- Remote Team Collaboration
Certification
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA)
- Clinical Skills Institute — Medical Assistant Program Graduate
Healthcare Community Experience
Community Health Support, Public Health Care Services, 01/01/15 - 12/31/16 Assisted with community health education and outreach initiatives, supported underserved populations through health awareness programs, and helped monitor and report community health concerns
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$19/hr - $1000/hrTimeline
Medical Administrative Assistant
Covenant Women's Health
03.2025 - 04.2026
Customer Service Representative
Amazon
11.2019 - 12.2024
Mail Sorter
United States Postal Service (USPS)
05.2018 - 10.2019
Public Health Care Services
Community Health Support
01.2015 - 01.2017
National Certificate - Community Health
Mpilo Royal College of Health Education
01.2015 - 02.2017
Associate of Science - Computer And Information Sciences
Obafemi Awolowo University
05.2005 - 07.2009