Erica Nash

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Performed medical records management, including filing, organizing and scanning documents.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Taught patients about medications, procedures, and care plan instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Delivered exceptional customer service through timely responses and personalized follow-up communications.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
• Trained new team members on best practices in client services, elevating overall team performance.
• Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Maintained clean, safe, and well-organized patient environment.
• Monitored vital signs and reported any abnormalities to healthcare providers promptly.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

• Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
• Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
• Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
• Conducted patient intake assessments, gathering essential information for tailored care.
• Promoted positive and motivational atmosphere, aiding in patient mental and emotional well-being.
• Communicated back to nurses and therapists regarding patient performance and condition.
• Assisted with administrative tasks, supporting overall functioning of rehabilitation facility.
• Utilized gait belts, lifts, or slings to safely move and transfer patients.
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
• Provided skilled nursing care under the supervision of RNs – including wound dressing changes and catheter care-contributing towards expedited healing process.
• Assisted with daily living activities, running errands, and household chores.

Health Insurance Portability & Accountability Act Training - HIPAA.

Occupational Safety & Health Administration Training & Bloodborne pathogens & Lab Safety .

• Awarded : Cougar Gold Award Street Law