Fernanda Calvo Martins Okuyama
Columbia,MO
Summary
Proven leader in hospitality, adept at enhancing operations and guest satisfaction at Hotel Slaviero Essential Blumenau. Excelled in roles from Banquet Server to Assistant General Manager, showcasing adaptability and a commitment to excellence. Achieved significant improvements in team efficiency and service quality, demonstrating exceptional time management and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Banquet and Restaurant Server
Berry Hill Resort And Confrence Center
06.2020 - 10.2020
- Maintained an organized and clean work area by consistently clearing tables, resetting place settings, and restocking supplies as necessary.
- Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with banquet manager to coordinate event set up and schedule.
Assistant General Manager
Hotel Slaviero Essential Blumenau
06.2018 - 08.2019
- Analyzing, monitoring and improving the hotel's operations such as maintenance, housekeeping, food and beverage and front desk with the leaders of each sector
- Interviewing, hiring and laying off employees
- Preparing the team's work schedule
- Checking if the standards are applied in the sectors
- Assist buyer with quotations
- Assist human resources in monthly motivational meetings with the team
- Participate in weekly meetings with the revenue management team on tariff planning
- Participate in monthly meetings on performance
- Act in solving problems quickly and avoiding any discomfort
- Offer al necessary support to the general manager, being the responsible in his absence.
Maitre D'
Hotel Brut By Slaviero
12.2014 - 05.2018
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Coordinating the service team in breakfast, lunch, dinner and events such as banquets, cocktails and coffee breaks
- Interviewing, hiring and firing employees
- Preparing the team's work schedule
- Providing support to the Chef
- Providing support to the commercial team in event's negotiation
- Coordinate the assembly and disassembly of the meeting rooms
- Weekly ordering products from the hotel's warehouse to supply the restaurant
- Keep the restaurant's inventory updated requesting the purchase of supplies when necessary
- Assist Buyer with quotations
- Assist in monthly motivational employees meetings
- Participate in the on-call schedule with other leaders being responsible for the hotel in the absence of the general manager
Administrative Assistant (food and Beverage)
Infinity Blue Resort And Spa
08.2012 - 11.2014
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules
- Organize daily cashier tasks
Banquet and Fine Dining Server
Infinity Blue Resort And Spa
11.2011 - 07.2012
- Managed high-pressure situations during peak hours, maintaining composure while serving multiple tables simultaneously.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Maintained a clean and well-organized dining area
- Adhered to all health and safety regulations while serving food and beverages.
Education
Bachelor’s - Tourism And Hospitality
Universidade Norte Do Parana
Londrina, Parana, Brazil12.2009
Skills
- Adaptable and Flexible
- Cleanliness and hygiene
- Time Management
- Reliable and Responsible
- Portuguese Fluency
Timeline
Banquet and Restaurant Server
Berry Hill Resort And Confrence Center
06.2020 - 10.2020
Assistant General Manager
Hotel Slaviero Essential Blumenau
06.2018 - 08.2019
Maitre D'
Hotel Brut By Slaviero
12.2014 - 05.2018
Administrative Assistant (food and Beverage)
Infinity Blue Resort And Spa
08.2012 - 11.2014
Banquet and Fine Dining Server
Infinity Blue Resort And Spa
11.2011 - 07.2012
Bachelor’s - Tourism And Hospitality
Universidade Norte Do Parana
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