Fernanda Corral Marin
Las Vegas,Nevada
Summary
Dedicated and customer-focused professional with over a decade of experience in hospitality and sales. Seeking a position as a banquet server to utilize my exceptional customer service skills, strong work ethic, and leadership experience to contribute to a dynamic team.
Overview
14
14
years of professional experience
Work History
Sr. Mobile Expert
T-Mobile
Henderson, NV
12.2014 - Current
- Delivered personalized service to customers by understanding their needs and recommending appropriate mobile plans, devices, and accessories.
- Consistently ranked among top performers in sales, meeting or exceeding monthly sales targets and driving store revenue.
- Trained, coached, and mentored new hires, helping them quickly adapt to T-Mobile’s customer service standards and sales strategies.
- Efficiently handled customer escalations, resolving issues with tact and ensuring customer satisfaction.
- Acted as a liaison between the store and corporate leadership, communicating feedback and suggesting improvements to enhance customer experience.
- Assisted in store operations, including inventory management, merchandising, and maintaining a clean and organized sales floor.
- Implemented upselling strategies that increased average purchase values while maintaining a focus on customer needs.
Bartender/ Server
Rincon De Los Remedios
03.2014 - 04.2016
- Maintained clean and sanitary bar areas in compliance with local, state, and federal laws.
- Provided fast, friendly, and professional service to restaurant guests and beverage servers.
- Delivered exceptional service to guests while interacting and entertaining in a professional manner.
Server/ Bartender
La Salsa Cantina
02.2013 - 11.2013
- Took food and beverage orders, provided table maintenance, and ensured compliance with health code standards.
- Resolved customer issues efficiently to ensure satisfaction.
- Handled administrative tasks, including processing payroll information and closing registers.
Host/Busser
Firefly
10.2010 - 01.2013
- Provided superior guest service, ensuring exceptional customer experiences.
- Trained and developed new hosts and bussers, fostering a positive team environment.
- Managed cash and credit transactions and maintained restaurant operations.
Hostess
Mon Ami Gabi
08.2010 - 01.2012
- Managed incoming calls, processed reservations, and assisted with table management to optimize seating.
- Planned and organized large and small parties, ensuring smooth operations.
- Assisted managers with training new employees and maintaining equipment.
Education
Business Coursework
College Of Southern Nevada
High School Diploma -
Liberty High School
06.2010
Skills
Bilingual: Fluent in English and Spanish, providing excellent service to diverse clientele
Customer Service Expert: Over 10 years of experience delivering exceptional customer care in fast-paced environments
Sales and Upselling: Proven ability to meet and exceed sales targets through personalized service and product recommendations
Leadership and Training: Experience training new employees and leading teams to success
Conflict Resolution: Skilled at resolving customer complaints quickly and effectively, ensuring satisfaction
Time Management and Multitasking: Able to manage multiple tasks efficiently in high-pressure situations
Event Support: Experience in setting up and breaking down events, ensuring smooth operations
Point of Sale Systems: Proficient in various POS systems, including cash handling and inventory management
Adaptability: Quick to adapt to new environments and learn new skills
References
Available upon request
Timeline
Sr. Mobile Expert
T-Mobile
12.2014 - Current
Bartender/ Server
Rincon De Los Remedios
03.2014 - 04.2016
Server/ Bartender
La Salsa Cantina
02.2013 - 11.2013
Host/Busser
Firefly
10.2010 - 01.2013
Hostess
Mon Ami Gabi
08.2010 - 01.2012
Business Coursework
College Of Southern Nevada
High School Diploma -
Liberty High School