Jacob Perez
Boca Raton,FL
Summary
Tech-savvy Senior Mobile Expert known for high productivity and efficient task completion. Skilled in customer service, technical troubleshooting, and sales strategies. Excel in communication, problem-solving, and adaptability, ensuring success in rapidly changing environments.
Overview
7
7
years of professional experience
Work History
Sr. Mobile Expert
T-Mobile
Boca Raton, FL
01.2024 - Current
- Served as keyholder overseeing floor coaching, inventory management, and operations.
- Established strong customer rapport through personal and transparent interactions.
- Regularly exceeded sales targets, achieving placement in the top 5% of the company each month.
- Compiled detailed reports for store meetings focusing on goals and metrics.
- Provided coaching and guidance to enhance the team's performance in sales and customer experience.
Account Manager
American Express
05.2022 - 12.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed successful customer relationships to boost sales opportunities.
- Analyzed client data and identified opportunities for growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
Verizon
05.2018 - 12.2021
- Conducted product demonstrations to highlight features and benefits.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
BACHELOR'S DEGREE - Web Development-Media Graphics Design
DeVry University
01.2026
SPECIAL COURSES - S/P2 Special Customer And Business Culture Skills
National Auto Academy
Little Falls, NJ01.2017
HIGH SCHOOL DIPLOMA -
Fernando De Aragon
01.2013
Skills
- Fluent in English and Spanish
- Skilled in Microsoft Office Applications
- Inventory Management
- Efficient Problem Solver
- Prioritization Skills
- Report Compilation
- Strong Ethical Standards
- Adaptable Problem Solver
- Reliable Team Member
- Quick Learner
- Demonstrating Leadership
- Attentive to Detail
- Mobile Technology Expert
- Maintains Poise in Stressful Situations
- Relationship Building Expert
- Lead Generation Expert
- Strategic Account Management
- Customized Sales Solutions
- Excellent communication skills
- Effective Team Leadership
- Acquiring new customers
- Strategic Negotiation Expertise
Timeline
Sr. Mobile Expert
T-Mobile
01.2024 - Current
Account Manager
American Express
05.2022 - 12.2023
Sales Associate
Verizon
05.2018 - 12.2021
BACHELOR'S DEGREE - Web Development-Media Graphics Design
DeVry University
SPECIAL COURSES - S/P2 Special Customer And Business Culture Skills
National Auto Academy
HIGH SCHOOL DIPLOMA -
Fernando De Aragon