Shantel Campbell
The Bronx,NY
Summary
Dedicated and customer-oriented professional with a background in customer service and sales, seeking a Member Service Representative role. Known for building positive client relationships and delivering exceptional service to meet customers needs.
Overview
9
9
years of professional experience
Work History
Sr. Mobile Expert
T-mobile Signature Store
2020.02 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
Sales Lead
Footlocker
2016.02 - 2020.01
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
Associate of Science - Political Science
Hunter College
New York, NY06.2018
Skills
Customer Service
Sales Expertise
Communication
Teamwork and Collaboration
Problem-solving skills
Time Management
Timeline
Sr. Mobile Expert
T-mobile Signature Store
2020.02 - Current
Sales Lead
Footlocker
2016.02 - 2020.01
Associate of Science - Political Science
Hunter College
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