Jason Holmes

Responsibilities

• Provided customer service and technical support for mobile devices, tablets, and other wireless products.
• Resolved customer complaints regarding their mobile device experience in a timely manner.
• Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
• Achieved a 30% increase in sales through creative upselling techniques.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Leveraged expert sales and relationship-building abilities to increase conversion.

Achievements

• Spearheaded the launch of a new team, generating a 35% increase in customer satisfaction.
• Employee of the Month, Quarterly, and Annual Winner Circle Award Winner.

Responsibilities

• Field incoming calls from potential customers.
• Generated leads through cold calling potential clients.
• Conduct follow-up commercial and residential outbound calls daily.
• Build rapport with new, potential customers.
• Educate business owners and residents about possible utility savings.
• Achieved an 11% increase in sales for the company during the new state launch.
• Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.

Achievements

• Awarded 'Top Performer' recognition for total sales.
• Exceeded targeted sales goals by 15% on a regular basis.

Responsibilities

• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Acted professionally and patiently when addressing negative customer feedback.
• Met or exceeded service and quality standards in every review period.
• Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
• Defused volatile customer situations calmly and courteously.
• Managed high call volume with tact and professionalism.
• Resolved 90% of customer issues and complaints on first call increasing satisfaction rates.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
• Achievements
• Consistently hit and exceeded sales goals by 20%.
• Promoted to New Hire Mentor / Peer Coach.
• Trained over 50 employees in two years.

Responsibilities

• Generated schedules.
• Allocated payroll.
• Scheduled management and crew meetings.
• Weekly and monthly operations reports.
• Maintained daily, weekly, and monthly inventory.
• Met or exceeded service and quality standards in every review period.
• Prepared for, and executed, new menu implementations.
• Carefully interviewed, selected, trained, and supervised staff.
• Developed innovative sales proposals to promote product quality and showcase market comparisons.

Achievements

• Brought the store to the top 3 within the network.
• Developed unique events and special promotions, including "Lunch Rush Specials" and "After Game Specials," to drive sales.
• Established a track record of achieving and over-achieving goals.