Kenny Nguyen
San Jose,California
Summary
Operations and customer experience professional with 6+ years of experience supporting high-volume teams, workforce coordination, employee training, and cross-functional operations in fast-paced environments. Proven ability to manage performance metrics, support organizational initiatives, resolve complex customer and operational issues, and collaborate across departments to improve service delivery. Experienced in staff development, process improvement, stakeholder communication, and maintaining high standards of customer and employee support. Seeking to contribute strong organizational, communication, and program coordination skills within public sector operations and human resources.
Overview
10
10
years of professional experience
Work History
Sr. Mobile Expert
T-Mobile
07.2019 - Current
- Managed high-volume customer interactions, operational workflows, and service coordination using CRM and support systems while maintaining accurate documentation and follow-up processes.
- Reviewed operational and performance data to identify service trends, improve workflow efficiency, and support team performance initiatives.
- Coordinated daily operations and workflow support for a 15-member team in a high-volume environment, balancing organizational objectives, customer service standards, and employee support needs.
- Trained and mentored new employees on communication standards, operational procedures, conflict resolution, and customer engagement best practices.
- Collaborated with cross-functional teams to support regional initiatives, process improvements, and operational objectives.
- Maintained high customer satisfaction scores through proactive issue resolution, communication, and service recovery efforts.
Team Lead
Maven's Creamery
10.2017 - 07.2019
- Directed and coordinated a 15-member team in a fast-paced customer service environment, supporting daily operations and organizational goals.
- Supported employee onboarding and training efforts while promoting collaboration, accountability, and customer service excellence.
- Reviewed workflows and performance metrics to identify opportunities for operational improvements and stronger team performance.
Team Leader
Target
01.2017 - 10.2017
- Partnered with multiple departments to coordinate operational initiatives, customer engagement efforts, and workflow support.
- Analyzed performance data and customer trends to support departmental planning and improve service delivery.
- Assisted with project coordination and communication across teams to ensure timely completion of organizational objectives.
Cashier
Costco
01.2016 - 01.2017
- Supported high-volume member services while maintaining efficiency, accuracy, and positive customer experiences.
- Cross-trained across multiple departments including Gas, Tire Shop, Optometry, and Member Services to support operational flexibility and team coverage.
- Safely operated forklifts and scissor lifts while following workplace safety procedures and organizational compliance standards.
- Contributed to cross-departmental coordination and workflow support in a large-scale retail and warehouse environment.
Education
Bachelor of Science - Business Marketing Analytics
San Jose State University
San Jose, California01-2025
Associate Degree - Business Administration
Evergreen Valley College
01-2022
Skills
- Workforce Coordination
- Employee Training & Development
- Cross-Functional Collaboration
- Operational Reporting
- Process Improvement
- Stakeholder Communication
- Customer & Community Relations
- Conflict Resolution
- Administrative Support
- CRM & Support Systems
- Microsoft Office & Google Workspace
- Policy & Procedure Compliance
- Leadership & Team Support
- Data & Performance Analysis
Timeline
Sr. Mobile Expert
T-Mobile
07.2019 - Current
Team Lead
Maven's Creamery
10.2017 - 07.2019
Team Leader
Target
01.2017 - 10.2017
Cashier
Costco
01.2016 - 01.2017
Bachelor of Science - Business Marketing Analytics
San Jose State University
Associate Degree - Business Administration
Evergreen Valley College